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Contract Details
| Title |
Microsoft Dynamics 365 Customer Relationship Management System and Chatbot Microsoft Pva, Omnichannel, Services Development, Upgrade and Support Ireland |
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|---|---|---|---|---|
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| Country | ||||
| Language | English | |||
| Organization | ||||
| Published Date | 06.02.2024 | |||
| Awarded Date | 21.04.2023 | |||
| Overview | Contract Award's Details : Microsoft Dynamics 365 Customer Relationship Management System and Chatbot Microsoft Pva, Omnichannel, Services Development, Upgrade and Support DEPARTMENT OF AGRICULTURE, FOOD AND THE MARINE Microsoft Dynamics 365 Customer Relationship Management System and Chatbot Microsoft Pva, Omnichannel, Services Development, Upgrade and Support Document Type : Contract award notice Title : Microsoft Dynamics 365 Customer Relationship Management system and Chatbot Microsoft PVA, Omnichannel, Services Development, Upgrade and Support Contract No. : 1 Reference Number : RFT 221126 Contract Type : Services Estimated Value : 1546000.00 - EUR Description : An improved CRM will enhance service delivery to all external/internal customers and mitigate reputational risks to DAFM as follows: •Enhanced integration of systems will reduce duplication of calls •One system, one message – assurance of a cohesive message being relayed to customers. •Improved customer access to data in relation to scheme applications, herd data etc •Improved monitoring of customer queries especially at peak application/payment times. •Improved inter connectivity to other compatible divisions across DAFM. Real time connectivity to other internal DAFM systems will allow for a more enhanced customer service. •Improved reporting functionality in respect of customer queries. The chatbot will be available 24/7 to allow farmers an always ready method of contacting DAFM. It is envisioned that the chatbot will answer questions on the DAFM’s schemes and services, it will update the farmers details and report on the status of the farmers applications when requested. 72212445 - Customer Relation Management software development services 30211300 - Computer platforms 30211400 - Computer configurat... Ireland Contract value : 1,546,000.00 EUR Contractors : CODEC-DSS LIMITED - T/A CODEC 02/03/2023 22/04/2023 01/01/1900 79240062 22/04/2023 DEPARTMENT OF AGRICULTURE, FOOD AND THE MARINE Address : Address : Clogheen Town : Clonakilty NUTS-Code : IE - Éire / Ireland Postal Code : P85 TX47 Contact Point : Damien Clarke Phone : +353 238859500 http://www.agriculture.gov.ie stephen.wray@agriculture.gov.ie Ireland Ireland Contract Awards Ireland 02/03/2023 01/01/1900 1,546,000.00 EUR | |||
| NAICS | ||||
| CPVS |
System, storage and content management software package
Marine, aviation and other transport insurance services
Parts of computers
Supports
System, storage and content management software development services
Food, beverage and tobacco-processing machinery
Food, beverages, tobacco and related products
Other services
Postal orders
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| UNSPSC |
-
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| Regions | ||||
| Sectors | ||||
| Contractor | ||||
| Contract Value |
1,546,000.00 EUR
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URL | ||
| Share | ||||
Ireland
| Title |
|---|
Microsoft Dynamics 365 Customer Relationship Management System and Chatbot Microsoft Pva, Omnichannel, Services Development, Upgrade and Support Ireland |
| Country |
| Language |
| English |
| Organization |
| Published Date |
| 06.02.2024 |
| Awarded Date |
| 21.04.2023 |
| Overview |
| Contract Award's Details : Microsoft Dynamics 365 Customer Relationship Management System and Chatbot Microsoft Pva, Omnichannel, Services Development, Upgrade and Support DEPARTMENT OF AGRICULTURE, FOOD AND THE MARINE Microsoft Dynamics 365 Customer Relationship Management System and Chatbot Microsoft Pva, Omnichannel, Services Development, Upgrade and Support Document Type : Contract award notice Title : Microsoft Dynamics 365 Customer Relationship Management system and Chatbot Microsoft PVA, Omnichannel, Services Development, Upgrade and Support Contract No. : 1 Reference Number : RFT 221126 Contract Type : Services Estimated Value : 1546000.00 - EUR Description : An improved CRM will enhance service delivery to all external/internal customers and mitigate reputational risks to DAFM as follows: •Enhanced integration of systems will reduce duplication of calls •One system, one message – assurance of a cohesive message being relayed to customers. •Improved customer access to data in relation to scheme applications, herd data etc •Improved monitoring of customer queries especially at peak application/payment times. •Improved inter connectivity to other compatible divisions across DAFM. Real time connectivity to other internal DAFM systems will allow for a more enhanced customer service. •Improved reporting functionality in respect of customer queries. The chatbot will be available 24/7 to allow farmers an always ready method of contacting DAFM. It is envisioned that the chatbot will answer questions on the DAFM’s schemes and services, it will update the farmers details and report on the status of the farmers applications when requested. 72212445 - Customer Relation Management software development services 30211300 - Computer platforms 30211400 - Computer configurat... Ireland Contract value : 1,546,000.00 EUR Contractors : CODEC-DSS LIMITED - T/A CODEC 02/03/2023 22/04/2023 01/01/1900 79240062 22/04/2023 DEPARTMENT OF AGRICULTURE, FOOD AND THE MARINE Address : Address : Clogheen Town : Clonakilty NUTS-Code : IE - Éire / Ireland Postal Code : P85 TX47 Contact Point : Damien Clarke Phone : +353 238859500 http://www.agriculture.gov.ie stephen.wray@agriculture.gov.ie Ireland Ireland Contract Awards Ireland 02/03/2023 01/01/1900 1,546,000.00 EUR |
| NAICS |
| Agriculture Management |
| CPVS |
| System, storage and content management software package Marine, aviation and other transport insurance services Parts of computers Supports System, storage and content management software development services Food, beverage and tobacco-processing machinery Food, beverages, tobacco and related products Other services Postal orders |
| UNSPSC |
| - |
| Regions |
| Europe Northern Europe Western Europe |
| Sectors |
| Automobiles and Auto Parts Supply Postal and Courier Services Services Railways-Rail-Railroad Defence and Security Construction Agriculture-Food and Beverages Energy-Power and Electrical Computer Hardwares and Consumables Steel Marine |
| Contractor |
| Contract Value |
|
1,546,000.00 EUR
|
| URL |
|
|
| Share |
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