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Contract Details
| Title |
Ito04 System Service Agreement for 2023 Finland |
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| Country | ||||
| Language | English | |||
| Organization | ||||
| Published Date | 06.02.2024 | |||
| Awarded Date | 07.02.2023 | |||
| Overview | Contract Award's Details : Ito04 System Service Agreement for 2023 THE FINNISH DEFENCE FORCES LOGISTICS COMMAND Customer Service Partner of the Electricity Network Company Document Type: Contract Award Notice Title: Customer Service Partner of the electricity network company Contract No. : 1 Reference Number: 2023/s 026-075568 Contract Type: Services Description: The acquisition is the services of the electricity network customer service partner. The services include First Line Customer Service, which includes a contract and invoice service and a technical customer service that is provided on weekdays between 9am and 3pm. The service is provided primarily through the channel strategy through chat and telephone channels. First line chat service is not the subject of purchasing. The service is also provided through the email channel. The First Line Customer Service also includes a fault service produced as a chat and telephone on -call service and where service times are 24/7/365. Customers of the service are companies and individuals in all online areas of Caruna Oy and Caruna Espoo Oy. The service will be developed and digitized through the development and collaborative models built around the services during the contract period. 79342300 - Customer Services Authority Type: Utilities Entity Type of Procedure: Negotiated Procedure Regulation: European ... Finland Contract value : 478,290.00 EUR Contractors : DENEL DYNAMICS, A DIVISION OF DENEL SOC LTD 01/02/2023 08/02/2023 01/01/1900 79051388 08/02/2023 CARUNA OY Address : Address: Upseeerinkatu 2 Town: Espoo NUTS-CODE: EN - English / Finland Postal Code: 02600 Contact Point: Anne Ruuskanen Phone: +358 403542035 http://www.caruna.fi mari.gromoff@caruna.fi Finland Finland Contract Awards Finland 31/01/2023 01/01/1900 See in details | |||
| NAICS | ||||
| CPVS |
System, storage and content management software package
Networks
Networking, Internet and intranet software development services
Command, control, communication systems
Electricity, heating, solar and nuclear energy
Command, control, communication and computer systems
System, storage and content management software development services
Networking, Internet and intranet software package
Other services
Electricity
Postal orders
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| UNSPSC |
-
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| Regions | ||||
| Sectors | ||||
| Contractor | ||||
| Contract Value |
See in details
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Finland
| Title |
|---|
Ito04 System Service Agreement for 2023 Finland |
| Country |
| Language |
| English |
| Organization |
| Published Date |
| 06.02.2024 |
| Awarded Date |
| 07.02.2023 |
| Overview |
| Contract Award's Details : Ito04 System Service Agreement for 2023 THE FINNISH DEFENCE FORCES LOGISTICS COMMAND Customer Service Partner of the Electricity Network Company Document Type: Contract Award Notice Title: Customer Service Partner of the electricity network company Contract No. : 1 Reference Number: 2023/s 026-075568 Contract Type: Services Description: The acquisition is the services of the electricity network customer service partner. The services include First Line Customer Service, which includes a contract and invoice service and a technical customer service that is provided on weekdays between 9am and 3pm. The service is provided primarily through the channel strategy through chat and telephone channels. First line chat service is not the subject of purchasing. The service is also provided through the email channel. The First Line Customer Service also includes a fault service produced as a chat and telephone on -call service and where service times are 24/7/365. Customers of the service are companies and individuals in all online areas of Caruna Oy and Caruna Espoo Oy. The service will be developed and digitized through the development and collaborative models built around the services during the contract period. 79342300 - Customer Services Authority Type: Utilities Entity Type of Procedure: Negotiated Procedure Regulation: European ... Finland Contract value : 478,290.00 EUR Contractors : DENEL DYNAMICS, A DIVISION OF DENEL SOC LTD 01/02/2023 08/02/2023 01/01/1900 79051388 08/02/2023 CARUNA OY Address : Address: Upseeerinkatu 2 Town: Espoo NUTS-CODE: EN - English / Finland Postal Code: 02600 Contact Point: Anne Ruuskanen Phone: +358 403542035 http://www.caruna.fi mari.gromoff@caruna.fi Finland Finland Contract Awards Finland 31/01/2023 01/01/1900 See in details |
| NAICS |
| Regulation Regulation and Administration of Communications Regulation Regulation and Administration of Communications |
| CPVS |
| System, storage and content management software package Networks Networking, Internet and intranet software development services Command, control, communication systems Electricity, heating, solar and nuclear energy Command, control, communication and computer systems System, storage and content management software development services Networking, Internet and intranet software package Other services Electricity Postal orders |
| UNSPSC |
| - |
| Regions |
| Europe Northern Europe Western Europe |
| Sectors |
| Environment and Pollution-Recycling Automobiles and Auto Parts Supply Postal and Courier Services Roads and Highways-Bridge Services Defence and Security Electricity Construction Energy-Power and Electrical Computer Hardwares and Consumables Steel Marine |
| Contractor |
| Contract Value |
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