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Contract Details
| Title |
Tender for the Provision of a Call Centre Technology Platform Solution for the Citizens Information Board’S Three (3) Call Centres Ireland
|
|---|---|
| Country | |
| Language | English |
| Organization | |
| Published Date | 24.05.2024 |
| Awarded Date | 17.03.2024 |
| Overview | Contract Award's Details : Tender for the Provision of a Call Centre Technology Platform Solution for the Citizens Information Board’S Three (3) Call Centres CITIZENS INFORMATION BOARD Tender for the Provision of a Call Centre Technology Platform Solution for the Citizens Information Board’S Three (3) Call Centres Document Type: Contract Award Notice Title: Tender for the provision of a Call Centre Technology Platform Solution for the Citizens Information Board’s three (3) Call Centres Reference Number: 0 Contract Type: supplies Estimated Value: 1012000 - EUR Description: The service comprises a call centre technology platform for CIB’s three current call centres. Tenderers are required to implement a managed contact centre solution for CIB’s cross-channel customer Contact Centres. These channels include voice, VoIP, email, fax, video chat, SMS/text, and social media platforms. The proposed solution must serve our contact centre's current needs and should be capable of accommodating future service expansion (Video, SMS, web apps, Instant messaging etc.) and provide multi-channel engagement. Authority Type: body-pl Doc Title: Tender for the provision of a Call Centre Technology Platform Solution for the Citizens Information Board’s three (3) Call Centres Dispatch Date: 2024-03-15 Publish Date: 2024-03-18 Ireland Contract value : 1,012,000.00 EUR Contractors : DIGITALWELL 15/03/2024 18/03/2024 01/01/1900 80911220 18/03/2024 CITIZENS INFORMATION BOARD Address : Address : George's Quay House Town : Dublin NUTS-Code : IE051 - Mid-West Postal Code : 43 Townsend Street Contact Point : Shona Geraghty Phone : +353 761079033 http://www.citizensinformationboard.ie gary.watters@ciboard.ie Ireland Ireland Contract Awards Ireland 15/03/2024 01/01/1900 1,012,000.00 EUR |
| NAICS | |
| CPVS | |
| UNSPSC |
-
|
| Regions | |
| Sectors |
Environment and Pollution-Recycling
Automobiles and Auto Parts
Non-Renewable Energy
Supply
Solar Photovoltaic PV Energy
Postal and Courier Services
Environmental Work
Printing and Publishing
Services
Railways-Rail-Railroad
Technology Hardware and Equipment
Construction
Agriculture-Food and Beverages
Energy-Power and Electrical
Computer Hardwares and Consumables
Steel
Electronics
Marine
|
| Contractor | |
| Contract Value |
1,012,000.00 EUR
|
URL |
| Share |
Ireland
| Title |
|---|
|
Tender for the Provision of a Call Centre Technology Platform Solution for the Citizens Information Board’S Three (3) Call Centres Ireland
|
| Country |
| Language |
| English |
| Organization |
| Published Date |
| 24.05.2024 |
| Awarded Date |
| 17.03.2024 |
| Overview |
| Contract Award's Details : Tender for the Provision of a Call Centre Technology Platform Solution for the Citizens Information Board’S Three (3) Call Centres CITIZENS INFORMATION BOARD Tender for the Provision of a Call Centre Technology Platform Solution for the Citizens Information Board’S Three (3) Call Centres Document Type: Contract Award Notice Title: Tender for the provision of a Call Centre Technology Platform Solution for the Citizens Information Board’s three (3) Call Centres Reference Number: 0 Contract Type: supplies Estimated Value: 1012000 - EUR Description: The service comprises a call centre technology platform for CIB’s three current call centres. Tenderers are required to implement a managed contact centre solution for CIB’s cross-channel customer Contact Centres. These channels include voice, VoIP, email, fax, video chat, SMS/text, and social media platforms. The proposed solution must serve our contact centre's current needs and should be capable of accommodating future service expansion (Video, SMS, web apps, Instant messaging etc.) and provide multi-channel engagement. Authority Type: body-pl Doc Title: Tender for the provision of a Call Centre Technology Platform Solution for the Citizens Information Board’s three (3) Call Centres Dispatch Date: 2024-03-15 Publish Date: 2024-03-18 Ireland Contract value : 1,012,000.00 EUR Contractors : DIGITALWELL 15/03/2024 18/03/2024 01/01/1900 80911220 18/03/2024 CITIZENS INFORMATION BOARD Address : Address : George's Quay House Town : Dublin NUTS-Code : IE051 - Mid-West Postal Code : 43 Townsend Street Contact Point : Shona Geraghty Phone : +353 761079033 http://www.citizensinformationboard.ie gary.watters@ciboard.ie Ireland Ireland Contract Awards Ireland 15/03/2024 01/01/1900 1,012,000.00 EUR |
| NAICS |
| Highway Highway Highway |
| CPVS |
| Boards Other services Postal orders Call centre Dates |
| UNSPSC |
| - |
| Regions |
| Europe Northern Europe Western Europe |
| Sectors |
| Environment and Pollution-Recycling Automobiles and Auto Parts Non-Renewable Energy Supply Solar Photovoltaic PV Energy Postal and Courier Services Environmental Work Printing and Publishing Services Railways-Rail-Railroad Technology Hardware and Equipment Construction Agriculture-Food and Beverages Energy-Power and Electrical Computer Hardwares and Consumables Steel Electronics Marine |
| Contractor |
| Contract Value |
|
1,012,000.00 EUR
|
| URL |
|
|
| Share |
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