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Contract Details
| Title |
Customer Experience Transformation Program: Part 1 Australia |
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You can sign up and unlock it for freeAccess to Public and Private Sector Business Opportunities for 200+ Countries |
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| Country | ||||
| Language | English | |||
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| Published Date | 06.02.2024 | |||
| Awarded Date | 07.05.2018 | |||
| Overview | Contract Award's Details : Customer Experience Transformation Program: Part 1 Queensland Health GPO Box 48, Brisbane, QLD, Australia, 4001 Attn: Newell Michelle Phone: OFFICE: (07) 31811251 E-Mail: michelle.newell@health.qld.gov.au Customer Experience Transformation Program: Part 1 Contract awarded for The Queensland Government is seeking Proposalsto commission the foundational work required to start delivering on the Customer First strategy. The strategy highlights the need to embed a customer first culture across eHealth Queensland (eQH) and develop a shared understanding of customers~ core needs, design experiences to meet those needs and measure outcomes continually. Part 1 of the Customer Experience Transformation Programdeliverables include: ·Developing and embedding an understanding of customers - developing standard end user personas that can be owned by the entire department, including HHS’s; ·Developing a customer centric benchmark/metrics framework that can be continuously measured; ·Feedback management framework; ·Service Charter – including delivery performance management framework and a continuous service improvement framework; ·Training Program – to help instil a customer first culture across eHQ; and ·Communications strategy – that will help effectively communicate all the initiatives undertaken as part of this project and the broader customer first service strategy.. For detailed information on the specific goods / services sought under this tender, please review the specification documentAppendix A - Customer First Foundational Research Deliberables Stage 1 Total value of the contract: $744,040 (Fixed Price) Award date: 30 Apr, 2018 Starting Date 30 Apr, 2018 Initial Expiry Date 30 Oct, 2018 Australia Contract value : 744,040.00 AUD Contractors : THE NOUS GROUP See in details 08/05/2018 30/07/2018 10864935 08/05/2018 Queensland Health GPO Box 48, Brisbane, QLD, Australia, 4001 Attn: Newell Michelle Phone: OFFICE: (07) 31811251 E-Mail: michelle.newell@health.qld.gov.au Address : Australia Australia Contract Awards Australia ICT9064 See in details 30/07/2018 744,040.00 AUD | |||
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| CPVS | ||||
| UNSPSC |
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| Contractor | ||||
| Contract Value |
744,040.00 AUD
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Australia
| Title |
|---|
Customer Experience Transformation Program: Part 1 Australia |
| Country |
| Language |
| English |
| Organization |
| Published Date |
| 06.02.2024 |
| Awarded Date |
| 07.05.2018 |
| Overview |
| Contract Award's Details : Customer Experience Transformation Program: Part 1 Queensland Health GPO Box 48, Brisbane, QLD, Australia, 4001 Attn: Newell Michelle Phone: OFFICE: (07) 31811251 E-Mail: michelle.newell@health.qld.gov.au Customer Experience Transformation Program: Part 1 Contract awarded for The Queensland Government is seeking Proposalsto commission the foundational work required to start delivering on the Customer First strategy. The strategy highlights the need to embed a customer first culture across eHealth Queensland (eQH) and develop a shared understanding of customers~ core needs, design experiences to meet those needs and measure outcomes continually. Part 1 of the Customer Experience Transformation Programdeliverables include: ·Developing and embedding an understanding of customers - developing standard end user personas that can be owned by the entire department, including HHS’s; ·Developing a customer centric benchmark/metrics framework that can be continuously measured; ·Feedback management framework; ·Service Charter – including delivery performance management framework and a continuous service improvement framework; ·Training Program – to help instil a customer first culture across eHQ; and ·Communications strategy – that will help effectively communicate all the initiatives undertaken as part of this project and the broader customer first service strategy.. For detailed information on the specific goods / services sought under this tender, please review the specification documentAppendix A - Customer First Foundational Research Deliberables Stage 1 Total value of the contract: $744,040 (Fixed Price) Award date: 30 Apr, 2018 Starting Date 30 Apr, 2018 Initial Expiry Date 30 Oct, 2018 Australia Contract value : 744,040.00 AUD Contractors : THE NOUS GROUP See in details 08/05/2018 30/07/2018 10864935 08/05/2018 Queensland Health GPO Box 48, Brisbane, QLD, Australia, 4001 Attn: Newell Michelle Phone: OFFICE: (07) 31811251 E-Mail: michelle.newell@health.qld.gov.au Address : Australia Australia Contract Awards Australia ICT9064 See in details 30/07/2018 744,040.00 AUD |
| NAICS |
| Navigational Other Direct Insurance (except Life Direct Insurance (except Life Direct Life Measuring Navigational Management Metal Can |
| CPVS |
| Office, school and office equipment cleaning services Research, testing and scientific technical simulator Construction work for buildings relating to leisure, sports, culture, lodging and restaurants Boxes Other services Designs Dates |
| UNSPSC |
| - |
| Regions |
| APEC Countries Australia Oceania |
| Sectors |
| Automobiles and Auto Parts Supply Postal and Courier Services Roads and Highways-Bridge Printing and Publishing Services Education and Training Construction Energy-Power and Electrical Computer Hardwares and Consumables Marine |
| Contractor |
| Contract Value |
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744,040.00 AUD
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| URL |
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| Share |
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