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Contract Details
| Title |
Analytics and Quality Management United Kingdom |
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|---|---|---|---|---|
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| Country | ||||
| Language | English | |||
| Organization | ||||
| Published Date | 29.03.2024 | |||
| Awarded Date | 19.07.2021 | |||
| Overview | Contract Award's Details : Analytics and Quality Management HMRC Analytics and Quality Management HMRC requires a replacement best of breed Transcription, Analytics and Quality Management Service to undertake detailed analysis of all calls received by HMRC and, in due course, analysis on data from other digital interactions such as webchat, to analyse how it interacts with its customers. The service will need to integrate with HMRC& 039;s current telephony services, which sit within an Odigo platform, with Nuance call steering and voice recordings stored on HMRC& 039;s cloud infrastructure. United Kingdom Contract value : 2,740,000.00 GBP Contractors : Capita Customer Management Limited 06/07/2021 20/07/2021 01/10/2023 77417616 20/07/2021 HMRC Address : 5W Ralli Quays M60 9LA, Salford sarah.phillips@hmrc.gov.uk +443000510017 United Kingdom United Kingdom Contract Awards United Kingdom ocds-b5fd17-9e8f84e1-9586-45a8-bf69-f3cd42cb9627-452801-bip612268562 06/07/2021 01/10/2023 2,740,000.00 GBP | |||
| NAICS | ||||
| CPVS | ||||
| UNSPSC |
-
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| Regions | ||||
| Sectors | ||||
| Contractor | ||||
| Contract Value |
2,740,000.00 GBP
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| Share | ||||
United Kingdom
| Title |
|---|
Analytics and Quality Management United Kingdom |
| Country |
| Language |
| English |
| Organization |
| Published Date |
| 29.03.2024 |
| Awarded Date |
| 19.07.2021 |
| Overview |
| Contract Award's Details : Analytics and Quality Management HMRC Analytics and Quality Management HMRC requires a replacement best of breed Transcription, Analytics and Quality Management Service to undertake detailed analysis of all calls received by HMRC and, in due course, analysis on data from other digital interactions such as webchat, to analyse how it interacts with its customers. The service will need to integrate with HMRC& 039;s current telephony services, which sit within an Odigo platform, with Nuance call steering and voice recordings stored on HMRC& 039;s cloud infrastructure. United Kingdom Contract value : 2,740,000.00 GBP Contractors : Capita Customer Management Limited 06/07/2021 20/07/2021 01/10/2023 77417616 20/07/2021 HMRC Address : 5W Ralli Quays M60 9LA, Salford sarah.phillips@hmrc.gov.uk +443000510017 United Kingdom United Kingdom Contract Awards United Kingdom ocds-b5fd17-9e8f84e1-9586-45a8-bf69-f3cd42cb9627-452801-bip612268562 06/07/2021 01/10/2023 2,740,000.00 GBP |
| NAICS |
| Management |
| CPVS |
| Feasibility study, advisory service, analysis Other services |
| UNSPSC |
| - |
| Regions |
| Europe Northern Europe |
| Sectors |
| Building Automobiles and Auto Parts Supply Roads and Highways-Bridge Infrastructure Services Cement and Asbestos Products Defence and Security Construction Energy-Power and Electrical Computer Hardwares and Consumables Building Material Construction Materials Marine |
| Contractor |
| Contract Value |
|
2,740,000.00 GBP
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| URL |
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| Share |
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