Title	Procurement of a Contact Centre System with the Accompanying Services, Including Chatbot for Customs Norway
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Country	Norway
Language	English
Organization	TOLLETATEN
Published Date	14.03.2024
Awarded Date	07.07.2021
Overview	Contract Award's Details : Procurement of a Contact Centre System with the Accompanying Services, Including Chatbot for Customs TOLLETATEN Procurement of a Contact Centre System with the Accompanying Services, Including Chatbot for Customs Document Type : Contract award notice Title : Procurement of a Contact Centre System with the Accompanying Services, including Chatbot for Customs Contract No. : 1 Reference Number : 21/01605 Contract Type : Services Estimated Value : 6581048.00 - NOK Description : Customs invites tenderers to a negotiated procedure for the procurement of a contact centre system with the accompanying services, including chatbot, for Customs. Customs has established a long term vision for a contact point for Custom's users and work has started to structure the receipt of enquiries and send as many as possible to the Custom's future guidelines section. In order to realise the vision, there is a need to procure a modern and flexible contact centre system that can assist with efficient receipt and processing of all types of enquiries. As the aim is to send as many of Custom's enquiries as possible to a joint contact centre system, a system will be needed that can handle both an increasing number of users and an increasing number of enquiries a year. In addition to the actual contact centre system, Customs would also like to implement chatbot technology. 64200000 - Telecommunications services 48000000 - Software package and information systems 48445000 - Customer Relation Management software package 64210000 - Telephone and data transmission services 72000000 - IT services: consulting, software development, Internet and support 72212... Norway Contract value : 6,581,048.00 NOK Contractors : TELIA NORGE AS 23/06/2021 07/07/2021 01/01/1900 77384655 07/07/2021 TOLLETATEN Address : Address : Tollbugata 1A Town : Oslo NUTS-Code : NO081 - Oslo Postal Code : 0152 Contact Point : Kari Anne Støkken Phone : +47 90938172 www.toll.no kari.anne.stokken@toll.no Norway Norway Contract Awards Norway 23/06/2021 01/01/1900 6,581,048.00 NOK
NAICS	Other Foundation Other Foundation All Other Telecommunications All Other Telecommunications All Other Telecommunications Foundation Management
CPVS	Parts of structures System, storage and content management software package IT services: consulting, software development, Internet and support Sections IT software package Business services: law, marketing, consulting, recruitment, printing and security Structures and parts System, storage and content management software development services Lifting, handling, loading or unloading machinery Information systems Other services Postal orders
UNSPSC	-
Regions	Europe Northern Europe Western Europe
Sectors	Building Automobiles and Auto Parts Supply Postal and Courier Services Infrastructure Telecommunications Printing and Publishing Services Railways-Rail-Railroad Defence and Security Electricity Technology Hardware and Equipment Construction Energy-Power and Electrical Computer Hardwares and Consumables Steel Building Material Marine
Contractor	TELIA NORGE AS
Contract Value	6,581,048.00 NOK
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Procurement of a Contact Centre System with the Accompanying Services, Including Chatbot for Customs Norway

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Procurement of a Contact Centre System with the Accompanying Services, Including Chatbot for Customs Norway