Inverter maker offered customer €50 for replacement pro...

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Title	Inverter maker offered customer €50 for replacement product which would have carried ‘thousands of euros’ of associated costs
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Detail	Often, it is not inverter faults that frustrate customers – such things happen – it is poor customer service. Here we look at the first of a series of cases that will be discussed at the pv magazine quality roundtable planned for Intersolar Europe, in Munich, which indicates what the industry must avoid in future.
Country	International
Source	PV-Magazine
Regions	Africa Asia Australia Europe North America Oceania South America
Sectors	Printing and Publishing Cement and Asbestos Products Construction Energy-Power and Electrical Computer Hardwares and Consumables Construction Materials Marine
Published Date	09.04.2019
Original Url	Original Url
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Title
Inverter maker offered customer €50 for replacement product which would have carried ‘thousands of euros’ of associated costs
Detail
Often, it is not inverter faults that frustrate customers – such things happen – it is poor customer service. Here we look at the first of a series of cases that will be discussed at the pv magazine quality roundtable planned for Intersolar Europe, in Munich, which indicates what the industry must avoid in future.
Country
International
Source
PV-Magazine
Regions
Africa Asia Australia Europe North America Oceania South America
Sectors
Printing and Publishing Cement and Asbestos Products Construction Energy-Power and Electrical Computer Hardwares and Consumables Construction Materials Marine
Published Date
09.04.2019
Original Url
Original Url
Share