Ontario Shared Services Project: tender_20204 - HMMS04520 - Translation and Interpretation Project: tender_20204 - HMMS04520 - Translation and Interpretation - tender_20204 | PhoneCall Us: (800) 964-6379 / (613) 727-4900   Canadian Tenders U.S. Tenders Private Construction   Offering Pricing Buyers  ​ tender_20204 - Project: tender_20204 - HMMS04520 - Translation and Interpretation This solicitation is OPEN Notice Categories Notice Categories Print Share Basic Information Reference Number 00004269939 Issuing Organization Ontario Shared Services Solicitation Type RFI - Request for Information (Informal) Solicitation Number tender_20204 Title Project: tender_20204 - HMMS04520 - Translation and Interpretation Source ID SCRIBE Details Location Ontario Purchase Type Not Stated Dates Publication 2024/10/17 09:06:00 AM EDT Closing Date 2024/10/24 12:00:00 PM EDT Contact Information Alex Statten alex.statten@hmms.on.ca Description Scope of RFI: HMMS wishes to acquire a Translation and Interpretation solution that meets the following requirements: 1. Ability to notify of interpreter cancellations to clinics before appointment 2. Services ensure cultural sensitivity and appropriateness when working with diverse patient populations 3. Sign language as a required service 4. Pre-booked virtual (phone) appointments: Interpreter services initiates contact with patient and starts either phone/virtual conference 5. Having immediate phone/tablet service 6. In person rates charged without an hourly minimum 7. Online booking 8. If the patients are prebooked, having the service provider appointment reminders rather than the hospital 9. More dialects with different languages 10. In UCC we often have reassessments with patients. How are multiple encounters with the same patient on the same day managed 11. Annual capacity to service 20,000+ hours in-person interpretation services; 5-10% of services occurring outside of regular business hours 12. Ability to plan and manage prescheduled telephone services, and ability to respond urgently to unscheduled phone/tablet services 13. Message relay service required 14. Written translation services