616353-2024 - Competition Competition France: Call centre Traitement des appels liés au suivi des dossiers et gestion de campagnes d'appels sortants Estimated value excluding VAT: 1 200 000,00 EUR Type of procedure: Open Buyer Buyer: OPCO ATLAS Email: yzouba@opco-atlas.fr France, Paris (FR101), Paris LOT-0001: Traitement des appels liés au suivi des dossiers et gestion de campagnes d'appels sortants Call centre Start date: 02/01/2025 Duration: 48 Months Deadline for receipt of tenders: 12/11/2024 - 12:00:00 (UTC+2) 616353-2024 - Competition France – Call centre – Traitement des appels liés au suivi des dossiers et gestion de campagnes d'appels sortants OJ S 199/2024 11/10/2024 Contract or concession notice – standard regime Services 1. Buyer 1.1. Buyer Official name: OPCO ATLAS Email: yzouba@opco-atlas.fr Legal type of the buyer: Organisation awarding a contract subsidised by a central government authority Activity of the contracting authority: Economic affairs 2. Procedure 2.1. Procedure Title: Traitement des appels liés au suivi des dossiers et gestion de campagnes d'appels sortants Description: Traitement des appels liés au suivi des dossiers et gestion de campagnes d'appels sortants Procedure identifier: fe30914f-fe77-47ac-89f9-d655fa4cec9c Type of procedure: Open 2.1.1. Purpose Main nature of the contract: Services Main classification (cpv): 79512000 Call centre Additional classification (cpv): 79511000 Telephone operator services, 72253000 Helpdesk and support services 2.1.3. Value Estimated value excluding VAT: 1 200 000,00 EUR 2.1.4. General information Legal basis: Directive 2014/24/EU 2.1.6. Grounds for exclusion Conflict of interest due to its participation in the procurement procedure: 5. Lot 5.1. Lot: LOT-0001 Title: Traitement des appels liés au suivi des dossiers et gestion de campagnes d'appels sortants Description: Traitement des appels liés au suivi des dossiers et gestion de campagnes d'appels sortants Internal identifier: 1 5.1.1. Purpose Main nature of the contract: Services Main classification (cpv): 79512000 Call centre Additional classification (cpv): 79511000 Telephone operator services, 72253000 Helpdesk and support services 5.1.3. Estimated duration Start date: 02/01/2025 Duration: 48 Months 5.1.4. Renewal Maximum renewals: 0 5.1.6. General information Reserved participation: Participation is not reserved. Procurement Project not financed with EU Funds. The procurement is covered by the Government Procurement Agreement (GPA): yes This procurement is also suitable for small and medium-sized enterprises (SMEs) 5.1.9. Selection criteria Criterion: Type: Economic and financial standing 5.1.11. Procurement documents Languages in which the procurement documents are officially available: French Languages in which the procurement documents (or their parts) are unofficially available: French Deadline for requesting additional information: 02/11/2024 12:00:00 (UTC+2) Address of the procurement documents: https://www.achatpublic.com/sdm/ent2/gen/ficheCsl.action?PCSLID=CSL_2024_46HisKqYP4 5.1.12. Terms of procurement Terms of submission: Electronic submission: Required Address for submission: https://www.achatpublic.com/sdm/ent2/gen/ficheCsl.action?PCSLID=CSL_2024_46HisKqYP4 Languages in which tenders or requests to participate may be submitted: French Electronic catalogue: Not allowed Variants: Not allowed Deadline for receipt of tenders: 12/11/2024 12:00:00 (UTC+2) Deadline until which the tender must remain valid: 6 Months Terms of contract: The execution of the contract must be performed within the framework of sheltered employment programmes: No Electronic invoicing: Required Electronic ordering will be used: no Electronic payment will be used: yes Information about review deadlines: 31 jours à compter de la publication de l'avis d'attribution ou à défaut d'un tel avis dans un délai de 6 mois à compter de la conclusion du marché devant la juridiction judiciaire compétente 5.1.15. Techniques Framework agreement: Framework agreement, without reopening of competition Information about the dynamic purchasing system: No dynamic purchase system 5.1.16. Further information, mediation and review Review organisation: Tribunal de Paris Organisation providing additional information about the procurement procedure: OPCO ATLAS Organisation providing offline access to the procurement documents: OPCO ATLAS Organisation receiving requests to participate: OPCO ATLAS Organisation processing tenders: OPCO ATLAS 8. Organisations 8.1. ORG-0002 Official name: OPCO ATLAS Registration number: 85129663200017 Town: Paris Postcode: 75013 Country subdivision (NUTS): Paris (FR101) Country: France Email: yzouba@opco-atlas.fr Telephone: 0633026735 Roles of this organisation: Buyer Organisation providing additional information about the procurement procedure Organisation providing offline access to the procurement documents Organisation receiving requests to participate Organisation processing tenders 8.1. ORG-0003 Official name: Tribunal de Paris Registration number: 17750005500013 Town: PARIS Cedex 17 Postcode: 75 859 Country subdivision (NUTS): Paris (FR101) Country: France Email: paris@justice.fr Telephone: 0144325151 Roles of this organisation: Review organisation 11. Notice information 11.1. Notice information Notice identifier/version: f79705c1-77ea-49db-bc45-a9941c279b40 - 05 Form type: Competition Notice type: Contract or concession notice – standard regime Notice subtype: 16 Notice dispatch date: 10/10/2024 11:10:08 (UTC+2) Languages in which this notice is officially available: French 11.2. Publication information Notice publication number: 616353-2024 OJ S issue number: 199/2024 Publication date: 11/10/2024 Czech document download: https://ted.europa.eu/cs/notice/616353-2024/pdf Danish document download: https://ted.europa.eu/da/notice/616353-2024/pdf German document download: https://ted.europa.eu/de/notice/616353-2024/pdf Greek document download: https://ted.europa.eu/el/notice/616353-2024/pdf Spanish document download: https://ted.europa.eu/es/notice/616353-2024/pdf English document download: https://ted.europa.eu/en/notice/616353-2024/pdf Estonian document download: https://ted.europa.eu/et/notice/616353-2024/pdf Finnish document download: https://ted.europa.eu/fi/notice/616353-2024/pdf French document download: https://ted.europa.eu/fr/notice/616353-2024/pdf Irish document download: https://ted.europa.eu/ga/notice/616353-2024/pdf Croatian document download: https://ted.europa.eu/hr/notice/616353-2024/pdf Hungarian document download: https://ted.europa.eu/hu/notice/616353-2024/pdf Italian document download: https://ted.europa.eu/it/notice/616353-2024/pdf Lithuanian document download: https://ted.europa.eu/lt/notice/616353-2024/pdf Latvian document download: https://ted.europa.eu/lv/notice/616353-2024/pdf Maltese document download: https://ted.europa.eu/mt/notice/616353-2024/pdf Dutch document download: https://ted.europa.eu/nl/notice/616353-2024/pdf Polska document download: https://ted.europa.eu/pl/notice/616353-2024/pdf Portuguese document download: https://ted.europa.eu/pt/notice/616353-2024/pdf Romanian document download: https://ted.europa.eu/ro/notice/616353-2024/pdf Slovak document download: https://ted.europa.eu/sk/notice/616353-2024/pdf Slovenian document download: https://ted.europa.eu/sl/notice/616353-2024/pdf Swedish document download: https://ted.europa.eu/sv/notice/616353-2024/pdf Bulgarian document download: https://ted.europa.eu/bg/notice/616353-2024/pdf