605000-2024 - Competition Competition France: Call centre Service d'astreinte téléphonique pour Seine-Saint-Denis habitat Type of procedure: Open Buyer Buyer: Seine-Saint-Denis habitat Email: badra.timbo@seinesaintdenishabitat.fr France, Seine-Saint-Denis (FR106), BOBIGNY LOT-0001: Service d'astreinte téléphonique pour Seine-Saint-Denis habitat Call centre Start date: 01/01/2025 Duration end date: 31/12/2025 Deadline for receipt of tenders: 08/11/2024 - 12:30:00 (UTC+2) 605000-2024 - Competition France – Call centre – Service d'astreinte téléphonique pour Seine-Saint-Denis habitat OJ S 196/2024 08/10/2024 Contract or concession notice – standard regime Services 1. Buyer 1.1. Buyer Official name: Seine-Saint-Denis habitat Email: badra.timbo@seinesaintdenishabitat.fr Legal type of the buyer: Body governed by public law Activity of the contracting authority: Housing and community amenities 2. Procedure 2.1. Procedure Title: Service d'astreinte téléphonique pour Seine-Saint-Denis habitat Description: Service d'astreinte téléphonique pour Seine-Saint-Denis habitat / Multi-prestations des interventions d'urgence / Externalisation des appels en débordement Procedure identifier: e09bac72-2bba-4a2a-a290-3c1951b67e8f Type of procedure: Open 2.1.1. Purpose Main nature of the contract: Services Main classification (cpv): 79512000 Call centre 2.1.4. General information Legal basis: Directive 2014/24/EU 2.1.6. Grounds for exclusion Early termination, damages or other comparable sanctions: 5. Lot 5.1. Lot: LOT-0001 Title: Service d'astreinte téléphonique pour Seine-Saint-Denis habitat Description: Service d'astreinte téléphonique pour Seine-Saint-Denis habitat / Multi-prestations des interventions d'urgence / Externalisation des appels en débordement 5.1.1. Purpose Main nature of the contract: Services Main classification (cpv): 79512000 Call centre 5.1.3. Estimated duration Start date: 01/01/2025 Duration end date: 31/12/2025 5.1.6. General information Reserved participation: Participation is not reserved. Procurement Project not financed with EU Funds. The procurement is covered by the Government Procurement Agreement (GPA): yes Additional information: Renouvelable par période d'un an dans la limite de 3 fois. 5.1.9. Selection criteria Criterion: Type: Technical and professional ability Name: Selon RC 5.1.10. Award criteria Criterion: Type: Price Description: Selon RC Weight (percentage, exact): 60 Criterion: Type: Quality Description: Selon RC Weight (percentage, exact): 40 5.1.11. Procurement documents Deadline for requesting additional information: 29/10/2024 12:30:00 (UTC+2) Address of the procurement documents: https://marchesonline.achatpublic.com/sdm/ent/gen/ent_recherche.do 5.1.12. Terms of procurement Terms of submission: Electronic submission: Required Address for submission: https://marchesonline.achatpublic.com/sdm/ent/gen/ent_recherche.do Languages in which tenders or requests to participate may be submitted: French Electronic catalogue: Not allowed Deadline for receipt of tenders: 08/11/2024 12:30:00 (UTC+2) Deadline until which the tender must remain valid: 200 Days Terms of contract: The execution of the contract must be performed within the framework of sheltered employment programmes: No Electronic invoicing: Required Electronic ordering will be used: yes Electronic payment will be used: yes 5.1.15. Techniques Framework agreement: Framework agreement, without reopening of competition Information about the dynamic purchasing system: No dynamic purchase system 5.1.16. Further information, mediation and review Review organisation: Tribunal Administratif de Montreuil Organisation providing more information on the review procedures: Tribunal Administratif de Montreuil 8. Organisations 8.1. ORG-0001 Official name: Seine-Saint-Denis habitat Registration number: 279 300 198 00041 Town: BOBIGNY Postcode: 93000 Country subdivision (NUTS): Seine-Saint-Denis (FR106) Country: France Email: badra.timbo@seinesaintdenishabitat.fr Telephone: 0148965200 Buyer profile: https://marchesonline.achatpublic.com/sdm/ent/gen/ent_recherche.do Roles of this organisation: Buyer 8.1. ORG-0002 Official name: Tribunal Administratif de Montreuil Registration number: 130 006 869 00015 Town: Montreuil Postcode: 93100 Country subdivision (NUTS): Seine-Saint-Denis (FR106) Country: France Email: greffe.ta-montreuil@juradm.fr Telephone: 0149202000 Roles of this organisation: Review organisation Organisation providing more information on the review procedures 11. Notice information 11.1. Notice information Notice identifier/version: 47caa2c1-a397-4ea8-a701-831ca9396d41 - 01 Form type: Competition Notice type: Contract or concession notice – standard regime Notice subtype: 16 Notice dispatch date: 04/10/2024 19:39:03 (UTC+2) Languages in which this notice is officially available: French 11.2. Publication information Notice publication number: 605000-2024 OJ S issue number: 196/2024 Publication date: 08/10/2024 Czech document download: https://ted.europa.eu/cs/notice/605000-2024/pdf Danish document download: https://ted.europa.eu/da/notice/605000-2024/pdf German document download: https://ted.europa.eu/de/notice/605000-2024/pdf Greek document download: https://ted.europa.eu/el/notice/605000-2024/pdf Spanish document download: https://ted.europa.eu/es/notice/605000-2024/pdf English document download: https://ted.europa.eu/en/notice/605000-2024/pdf Estonian document download: https://ted.europa.eu/et/notice/605000-2024/pdf Finnish document download: https://ted.europa.eu/fi/notice/605000-2024/pdf French document download: https://ted.europa.eu/fr/notice/605000-2024/pdf Irish document download: https://ted.europa.eu/ga/notice/605000-2024/pdf Croatian document download: https://ted.europa.eu/hr/notice/605000-2024/pdf Hungarian document download: https://ted.europa.eu/hu/notice/605000-2024/pdf Italian document download: https://ted.europa.eu/it/notice/605000-2024/pdf Lithuanian document download: https://ted.europa.eu/lt/notice/605000-2024/pdf Latvian document download: https://ted.europa.eu/lv/notice/605000-2024/pdf Maltese document download: https://ted.europa.eu/mt/notice/605000-2024/pdf Dutch document download: https://ted.europa.eu/nl/notice/605000-2024/pdf Polska document download: https://ted.europa.eu/pl/notice/605000-2024/pdf Portuguese document download: https://ted.europa.eu/pt/notice/605000-2024/pdf Romanian document download: https://ted.europa.eu/ro/notice/605000-2024/pdf Slovak document download: https://ted.europa.eu/sk/notice/605000-2024/pdf Slovenian document download: https://ted.europa.eu/sl/notice/605000-2024/pdf Swedish document download: https://ted.europa.eu/sv/notice/605000-2024/pdf Bulgarian document download: https://ted.europa.eu/bg/notice/605000-2024/pdf