261669-2024 - Competition Competition Italy: Collection agency services PROCEDURA APERTA PER L’AFFIDAMENTO DEL SERVIZIO DI RECUPERO STRAGIUDIZIALE DEI CREDITI VANTATI DA MM S.P.A NEI CONFRONTI DEGLI UTENTI RELATIVAMENTE A FATTURE RIGUARDANTI LA FORNITURA DEL SERVIZIO IDRICO INTEGRATO SUDDIVISA IN 5 LOTTI Italy, Milano (ITC4C) Estimated value excluding VAT: 1 655 858,02 EUR Type of procedure: Open Buyer Buyer: MM S.p.A. Italy, Milano (ITC4C), Milano LOT-0001: L1-Servizio di sollecito telefonico delle fatture insolute emesse da almeno 30 gg e che non hanno mai ricevuto nessun sollecito telefonico o mediante raccomandata Collection agency services Italy, Milano (ITC4C) Start date: 01/10/2024 Duration: 24 Months Estimated value excluding VAT: 514 051,20 EUR Deadline for receipt of tenders: 10/06/2024 - 12:00:00 (UTC+2) LOT-0002: L2-Servizio di sollecito telefonico delle fatture che hanno ricevuto da almeno 30 gg un Sollecito Bonario mediante raccomandata ai sensi della Delibera ARERA 311/2019 Collection agency services Italy, Milano (ITC4C) Start date: 01/10/2024 Duration: 24 Months Estimated value excluding VAT: 361 789,23 EUR Deadline for receipt of tenders: 10/06/2024 - 12:00:00 (UTC+2) LOT-0003: L3-Servizio di sollecito telefonico delle fatture che hanno ricevuto da almeno 30 gg una Diffida di messa in mora mediante raccomandata ai sensi della Delibera ARERA 311/2019 Collection agency services Italy, Milano (ITC4C) Start date: 01/10/2024 Duration: 24 Months Estimated value excluding VAT: 445 724,34 EUR Deadline for receipt of tenders: 10/06/2024 - 12:00:00 (UTC+2) LOT-0004: L4-Servizio di sollecito telefonico delle fatture delle utenze condominiali attive con procedura di sollecitazione ARERA conclusa e a rischio limitazione della fornitura Collection agency services Italy, Milano (ITC4C) Start date: 01/10/2024 Duration: 24 Months Estimated value excluding VAT: 222 862,17 EUR Deadline for receipt of tenders: 10/06/2024 - 12:00:00 (UTC+2) LOT-0005: L5-Servizio di sollecito telefonico delle fatture delle utenze non domestiche attive con procedura di sollecitazione ARERA conclusa e a rischio sospensione della fornitura Collection agency services Italy, Milano (ITC4C) Start date: 01/10/2024 Duration: 24 Months Estimated value excluding VAT: 111 431,08 EUR Deadline for receipt of tenders: 10/06/2024 - 12:00:00 (UTC+2) 261669-2024 - Competition Italy – Collection agency services – PROCEDURA APERTA PER L’AFFIDAMENTO DEL SERVIZIO DI RECUPERO STRAGIUDIZIALE DEI CREDITI VANTATI DA MM S.P.A NEI CONFRONTI DEGLI UTENTI RELATIVAMENTE A FATTURE RIGUARDANTI LA FORNITURA DEL SERVIZIO IDRICO INTEGRATO SUDDIVISA IN 5 LOTTI OJ S 86/2024 02/05/2024 Contract or concession notice – standard regime Services 1. Buyer 1.1. Buyer Official name: MM S.p.A. Legal type of the buyer: Body governed by public law Activity of the contracting authority: General public services Activity of the contracting entity: Water-related activities 2. Procedure 2.1. Procedure Title: PROCEDURA APERTA PER L’AFFIDAMENTO DEL SERVIZIO DI RECUPERO STRAGIUDIZIALE DEI CREDITI VANTATI DA MM S.P.A NEI CONFRONTI DEGLI UTENTI RELATIVAMENTE A FATTURE RIGUARDANTI LA FORNITURA DEL SERVIZIO IDRICO INTEGRATO SUDDIVISA IN 5 LOTTI Description: SERVIZIO DI RECUPERO STRAGIUDIZIALE DEI CREDITI VANTATI DA MM S.P.A NEI CONFRONTI DEGLI UTENTI RELATIVAMENTE A FATTURE RIGUARDANTI LA FORNITURA DEL SERVIZIO IDRICO INTEGRATO SUDDIVISA IN 5 LOTTI Procedure identifier: f813e36d-dd79-41e6-926d-e64f15fb07a8 Internal identifier: 28/2024/ACQ Type of procedure: Open The procedure is accelerated: no Main features of the procedure: SERVIZIO DI RECUPERO STRAGIUDIZIALE DEI CREDITI VANTATI DA MM S.P.A NEI CONFRONTI DEGLI UTENTI RELATIVAMENTE A FATTURE RIGUARDANTI LA FORNITURA DEL SERVIZIO IDRICO INTEGRATO SUDDIVISA IN 5 LOTTI 2.1.1. Purpose Main nature of the contract: Services Main classification (cpv): 79940000 Collection agency services 2.1.2. Place of performance Country subdivision (NUTS): Milano (ITC4C) Country: Italy 2.1.3. Value Estimated value excluding VAT: 1 655 858,02 EUR 2.1.4. General information Legal basis: Other 2.1.5. Terms of procurement Terms of submission: Maximum number of lots for which one tenderer can submit tenders: 5 2.1.6. Grounds for exclusion: Purely national exclusion grounds: D.Lgs. 36/2023 5. Lot 5.1. Lot: LOT-0001 Title: L1-Servizio di sollecito telefonico delle fatture insolute emesse da almeno 30 gg e che non hanno mai ricevuto nessun sollecito telefonico o mediante raccomandata Description: Servizio di sollecito telefonico delle fatture insolute emesse da almeno 30 gg e che non hanno mai ricevuto nessun sollecito telefonico o mediante raccomandata Internal identifier: 1 5.1.1. Purpose Main nature of the contract: Services Main classification (cpv): 79940000 Collection agency services 5.1.2. Place of performance Country subdivision (NUTS): Milano (ITC4C) Country: Italy 5.1.3. Estimated duration Start date: 01/10/2024 Duration: 24 Months 5.1.4. Renewal Maximum renewals: 1 5.1.5. Value Estimated value excluding VAT: 514 051,20 EUR 5.1.6. General information Reserved participation: Participation is not reserved. Procurement Project not financed with EU Funds. This procurement is also suitable for small and medium-sized enterprises (SMEs) Additional information: L'aggiudicazione dei lotti 1, 2 e 3 non potrà essere cumulata. 5.1.9. Selection criteria Criterion: Type: Suitability to pursue the professional activity Criterion: Type: Economic and financial standing Criterion: Type: Technical and professional ability 5.1.10. Award criteria Criterion: Type: Quality Description: Come previsto nel Disciplinare di Gara Criterion: Type: Cost Description: Come previsto nel Disciplinare di Gara 5.1.11. Procurement documents Languages in which the procurement documents are officially available: Italian Address of the procurement documents: https://mm.pro-q.it/gare/dettaglio/604d5814-80a2-4b17-96d7-d583dd701315 5.1.12. Terms of procurement Terms of submission: Electronic submission: Required Address for submission: https://mm.pro-q.it Languages in which tenders or requests to participate may be submitted: Italian Electronic catalogue: Not allowed Advanced or qualified electronic signature or seal (as defined in Regulation (EU) No 910/2014) is required Description of the financial guarantee: Come previsto dal Disciplinare di Gara Deadline for receipt of tenders: 10/06/2024 12:00:00 (UTC+2) Deadline until which the tender must remain valid: 270 Days Terms of contract: Conditions relating to the performance of the contract: Come previsto nella documentazione di gara Electronic invoicing: Required Electronic ordering will be used: no Electronic payment will be used: yes Financial arrangement: Finanziato con fondi propri della Stazione Appaltante 5.1.15. Techniques Framework agreement: No framework agreement Information about the dynamic purchasing system: No dynamic purchase system 5.1.16. Further information, mediation and review Review organisation: Tar Lombardia - Milano Organisation providing additional information about the procurement procedure: MM S.p.A. Organisation providing offline access to the procurement documents: MM S.p.A. Organisation providing more information on the review procedures: Tar Lombardia - Milano Organisation receiving requests to participate: MM S.p.A. Organisation processing tenders: MM S.p.A. 5.1. Lot: LOT-0002 Title: L2-Servizio di sollecito telefonico delle fatture che hanno ricevuto da almeno 30 gg un Sollecito Bonario mediante raccomandata ai sensi della Delibera ARERA 311/2019 Description: Servizio di sollecito telefonico delle fatture che hanno ricevuto da almeno 30 gg un Sollecito Bonario mediante raccomandata ai sensi della Delibera ARERA 311/2019 Internal identifier: 2 5.1.1. Purpose Main nature of the contract: Services Main classification (cpv): 79940000 Collection agency services 5.1.2. Place of performance Country subdivision (NUTS): Milano (ITC4C) Country: Italy 5.1.3. Estimated duration Start date: 01/10/2024 Duration: 24 Months 5.1.4. Renewal Maximum renewals: 1 5.1.5. Value Estimated value excluding VAT: 361 789,23 EUR 5.1.6. General information Reserved participation: Participation is not reserved. Procurement Project not financed with EU Funds. This procurement is also suitable for small and medium-sized enterprises (SMEs) Additional information: L'aggiudicazione dei lotti 1, 2 e 3 non può essere cumulata 5.1.9. Selection criteria Criterion: Type: Suitability to pursue the professional activity Criterion: Type: Economic and financial standing Criterion: Type: Technical and professional ability 5.1.10. Award criteria Criterion: Type: Quality Description: Come previsto nel Disciplinare di Gara Criterion: Type: Cost Description: Come previsto nel Disciplinare di Gara 5.1.11. Procurement documents Languages in which the procurement documents are officially available: Italian Address of the procurement documents: https://mm.pro-q.it/gare/dettaglio/604d5814-80a2-4b17-96d7-d583dd701315 5.1.12. Terms of procurement Terms of submission: Electronic submission: Required Address for submission: https://mm.pro-q.it Languages in which tenders or requests to participate may be submitted: Italian Electronic catalogue: Not allowed Advanced or qualified electronic signature or seal (as defined in Regulation (EU) No 910/2014) is required Description of the financial guarantee: Come previsto dal Disciplinare di Gara Deadline for receipt of tenders: 10/06/2024 12:00:00 (UTC+2) Deadline until which the tender must remain valid: 270 Days Terms of contract: Conditions relating to the performance of the contract: Come previsto nella documentazione di gara Electronic invoicing: Required Electronic ordering will be used: no Electronic payment will be used: yes Financial arrangement: Finanziato con fondi propri della Stazione Appaltante 5.1.15. Techniques Framework agreement: No framework agreement Information about the dynamic purchasing system: No dynamic purchase system 5.1.16. Further information, mediation and review Review organisation: Tar Lombardia - Milano Organisation providing additional information about the procurement procedure: MM S.p.A. Organisation providing offline access to the procurement documents: MM S.p.A. Organisation providing more information on the review procedures: Tar Lombardia - Milano 5.1. Lot: LOT-0003 Title: L3-Servizio di sollecito telefonico delle fatture che hanno ricevuto da almeno 30 gg una Diffida di messa in mora mediante raccomandata ai sensi della Delibera ARERA 311/2019 Description: Servizio di sollecito telefonico delle fatture che hanno ricevuto da almeno 30 gg una Diffida di messa in mora mediante raccomandata ai sensi della Delibera ARERA 311/2019 Internal identifier: 3 5.1.1. Purpose Main nature of the contract: Services Main classification (cpv): 79940000 Collection agency services 5.1.2. Place of performance Country subdivision (NUTS): Milano (ITC4C) Country: Italy 5.1.3. Estimated duration Start date: 01/10/2024 Duration: 24 Months 5.1.4. Renewal Maximum renewals: 1 5.1.5. Value Estimated value excluding VAT: 445 724,34 EUR 5.1.6. General information Reserved participation: Participation is not reserved. Procurement Project not financed with EU Funds. This procurement is also suitable for small and medium-sized enterprises (SMEs) Additional information: L'aggiudicazione dei lotti 1, 2 e 3 non potrà essere cumulata 5.1.9. Selection criteria Criterion: Type: Suitability to pursue the professional activity Criterion: Type: Economic and financial standing Criterion: Type: Technical and professional ability 5.1.10. Award criteria Criterion: Type: Quality Description: Come previsto nel Disciplinare di Gara Criterion: Type: Cost Description: Come previsto nel Disciplinare di Gara 5.1.11. Procurement documents Languages in which the procurement documents are officially available: Italian Address of the procurement documents: https://mm.pro-q.it/gare/dettaglio/604d5814-80a2-4b17-96d7-d583dd701315 5.1.12. Terms of procurement Terms of submission: Electronic submission: Required Address for submission: https://mm.pro-q.it Languages in which tenders or requests to participate may be submitted: Italian Electronic catalogue: Not allowed Advanced or qualified electronic signature or seal (as defined in Regulation (EU) No 910/2014) is required Description of the financial guarantee: Come previsto dal Disciplinare di Gara Deadline for receipt of tenders: 10/06/2024 12:00:00 (UTC+2) Deadline until which the tender must remain valid: 270 Days Terms of contract: Conditions relating to the performance of the contract: Come previsto nella documentazione di gara Electronic invoicing: Required Electronic ordering will be used: no Electronic payment will be used: yes Financial arrangement: Finanziato con fondi propri della Stazione Appaltante 5.1.15. Techniques Framework agreement: No framework agreement Information about the dynamic purchasing system: No dynamic purchase system 5.1.16. Further information, mediation and review Review organisation: Tar Lombardia - Milano Organisation providing additional information about the procurement procedure: MM S.p.A. Organisation providing more information on the review procedures: Tar Lombardia - Milano Organisation receiving requests to participate: MM S.p.A. Organisation processing tenders: MM S.p.A. 5.1. Lot: LOT-0004 Title: L4-Servizio di sollecito telefonico delle fatture delle utenze condominiali attive con procedura di sollecitazione ARERA conclusa e a rischio limitazione della fornitura Description: Servizio di sollecito telefonico delle fatture delle utenze condominiali attive con procedura di sollecitazione ARERA conclusa e a rischio limitazione della fornitura Internal identifier: 4 5.1.1. Purpose Main nature of the contract: Services Main classification (cpv): 79940000 Collection agency services 5.1.2. Place of performance Country subdivision (NUTS): Milano (ITC4C) Country: Italy 5.1.3. Estimated duration Start date: 01/10/2024 Duration: 24 Months 5.1.4. Renewal Maximum renewals: 1 5.1.5. Value Estimated value excluding VAT: 222 862,17 EUR 5.1.6. General information Reserved participation: Participation is not reserved. Procurement Project not financed with EU Funds. This procurement is also suitable for small and medium-sized enterprises (SMEs) 5.1.9. Selection criteria Criterion: Type: Suitability to pursue the professional activity Criterion: Type: Economic and financial standing Criterion: Type: Technical and professional ability 5.1.10. Award criteria Criterion: Type: Quality Description: Come previsto nel Disciplinare di Gara Criterion: Type: Cost Description: Come previsto nel Disciplinare di Gara 5.1.11. Procurement documents Languages in which the procurement documents are officially available: Italian Address of the procurement documents: https://mm.pro-q.it/gare/dettaglio/604d5814-80a2-4b17-96d7-d583dd701315 5.1.12. Terms of procurement Terms of submission: Electronic submission: Required Address for submission: https://mm.pro-q.it Languages in which tenders or requests to participate may be submitted: Italian Electronic catalogue: Not allowed Advanced or qualified electronic signature or seal (as defined in Regulation (EU) No 910/2014) is required Description of the financial guarantee: Come previsto dal Disciplinare di Gara Deadline for receipt of tenders: 10/06/2024 12:00:00 (UTC+2) Deadline until which the tender must remain valid: 270 Days Terms of contract: Conditions relating to the performance of the contract: Come previsto nella documentazione di gara Electronic invoicing: Required Electronic ordering will be used: no Electronic payment will be used: yes Financial arrangement: Finanziato con fondi propri della Stazione Appaltante 5.1.15. Techniques Framework agreement: No framework agreement Information about the dynamic purchasing system: No dynamic purchase system 5.1.16. Further information, mediation and review Review organisation: Tar Lombardia - Milano Organisation providing additional information about the procurement procedure: MM S.p.A. Organisation providing offline access to the procurement documents: MM S.p.A. Organisation providing more information on the review procedures: Tar Lombardia - Milano 5.1. Lot: LOT-0005 Title: L5-Servizio di sollecito telefonico delle fatture delle utenze non domestiche attive con procedura di sollecitazione ARERA conclusa e a rischio sospensione della fornitura Description: Servizio di sollecito telefonico delle fatture delle utenze non domestiche attive con procedura di sollecitazione ARERA conclusa e a rischio sospensione della fornitura Internal identifier: 5 5.1.1. Purpose Main nature of the contract: Services Main classification (cpv): 79940000 Collection agency services 5.1.2. Place of performance Country subdivision (NUTS): Milano (ITC4C) Country: Italy 5.1.3. Estimated duration Start date: 01/10/2024 Duration: 24 Months 5.1.4. Renewal Maximum renewals: 1 5.1.5. Value Estimated value excluding VAT: 111 431,08 EUR 5.1.6. General information Reserved participation: Participation is not reserved. Procurement Project not financed with EU Funds. This procurement is also suitable for small and medium-sized enterprises (SMEs) 5.1.9. Selection criteria Criterion: Type: Suitability to pursue the professional activity Criterion: Type: Economic and financial standing Criterion: Type: Technical and professional ability 5.1.10. Award criteria Criterion: Type: Quality Description: Come previsto nel Disciplinare di Gara Criterion: Type: Cost Description: Come previsto nel Disciplinare di Gara 5.1.11. Procurement documents Languages in which the procurement documents are officially available: Italian Address of the procurement documents: https://mm.pro-q.it 5.1.12. Terms of procurement Terms of submission: Electronic submission: Required Address for submission: https://mm.pro-q.it Languages in which tenders or requests to participate may be submitted: Italian Electronic catalogue: Not allowed Advanced or qualified electronic signature or seal (as defined in Regulation (EU) No 910/2014) is required Description of the financial guarantee: Come previsto dal Disciplinare di Gara Deadline for receipt of tenders: 10/06/2024 12:00:00 (UTC+2) Deadline until which the tender must remain valid: 270 Days Terms of contract: Conditions relating to the performance of the contract: Come previsto nella documentazione di gara Electronic invoicing: Required Electronic ordering will be used: no Electronic payment will be used: yes Financial arrangement: Finanziato con fondi propri della Stazione Appaltante 5.1.15. Techniques Framework agreement: No framework agreement Information about the dynamic purchasing system: No dynamic purchase system 5.1.16. Further information, mediation and review Review organisation: Tar Lombardia - Milano Organisation providing additional information about the procurement procedure: MM S.p.A. Organisation providing more information on the review procedures: Tar Lombardia - Milano 8. Organisations 8.1. ORG-0001 Official name: MM S.p.A. Registration number: 01742310152 Department: Direzione Legale e Appalti Postal address: Via del Vecchio Politecnico, 8 Town: Milano Postcode: 20121 Country subdivision (NUTS): Milano (ITC4C) Country: Italy Email: info@mmspa.eu Telephone: +39 0277471 Internet address: www.mmspa.eu Information exchange endpoint (URL): http://mmspa.eu Buyer profile: www.mmspa.eu Roles of this organisation: Buyer Organisation providing additional information about the procurement procedure Organisation providing offline access to the procurement documents Organisation receiving requests to participate Organisation processing tenders 8.1. ORG-0002 Official name: Tar Lombardia - Milano Registration number: 97024970150 Postal address: Via Filippo Corridoni 39 Town: Milano Postcode: 20122 Country subdivision (NUTS): Milano (ITC4C) Country: Italy Email: tarmi-segrprotocolloamm@ga-cert.it Telephone: +39 02760531 Fax: +39 0276053215 Roles of this organisation: Review organisation Organisation providing more information on the review procedures 11. Notice information 11.1. Notice information Notice identifier/version: 80ba5106-9dd7-4d33-acbd-9caa33aed79f - 01 Form type: Competition Notice type: Contract or concession notice – standard regime Notice dispatch date: 29/04/2024 16:23:53 (UTC) Languages in which this notice is officially available: Italian 11.2. Publication information Notice publication number: 261669-2024 OJ S issue number: 86/2024 Publication date: 02/05/2024 Czech document download: https://ted.europa.eu/cs/notice/261669-2024/pdf Danish document download: https://ted.europa.eu/da/notice/261669-2024/pdf German document download: https://ted.europa.eu/de/notice/261669-2024/pdf Greek document download: https://ted.europa.eu/el/notice/261669-2024/pdf Spanish document download: https://ted.europa.eu/es/notice/261669-2024/pdf English document download: https://ted.europa.eu/en/notice/261669-2024/pdf Estonian document download: https://ted.europa.eu/et/notice/261669-2024/pdf Finnish document download: https://ted.europa.eu/fi/notice/261669-2024/pdf French document download: https://ted.europa.eu/fr/notice/261669-2024/pdf Irish document download: https://ted.europa.eu/ga/notice/261669-2024/pdf Croatian document download: https://ted.europa.eu/hr/notice/261669-2024/pdf Hungarian document download: https://ted.europa.eu/hu/notice/261669-2024/pdf Italian document download: https://ted.europa.eu/it/notice/261669-2024/pdf Lithuanian document download: https://ted.europa.eu/lt/notice/261669-2024/pdf Latvian document download: https://ted.europa.eu/lv/notice/261669-2024/pdf Maltese document download: https://ted.europa.eu/mt/notice/261669-2024/pdf Dutch document download: https://ted.europa.eu/nl/notice/261669-2024/pdf Polska document download: https://ted.europa.eu/pl/notice/261669-2024/pdf Portuguese document download: https://ted.europa.eu/pt/notice/261669-2024/pdf Romanian document download: https://ted.europa.eu/ro/notice/261669-2024/pdf Slovak document download: https://ted.europa.eu/sk/notice/261669-2024/pdf Slovenian document download: https://ted.europa.eu/sl/notice/261669-2024/pdf Swedish document download: https://ted.europa.eu/sv/notice/261669-2024/pdf Bulgarian document download: https://ted.europa.eu/bg/notice/261669-2024/pdf