Title	Implementation of a Customer Relationship Management (CRM) Solution EDB/IFB/2024/152 GOVERNMENT OF MAURITIUS
Country	Mauritius
Language	English
Organization	GOVERNMENT OF MAURITIUS
Published Date	01.01.1970
Deadline Date	01.07.2024
Overview	Implementation of a Customer Relationship Management (CRM) Solution EDB/IFB/2024/152 IFB Reference No: EDB/IFB/2024/152 Description: Implementation of a Customer Relationship Management (CRM) Solution Procurement Type: Services Published By: Sajjaad Loothfaully IFB Notice: The scope of this project is to implement a CRM system that will enable the capture and management of the complete lifecycle of investor / exporter / stakeholder. The desired tool should be a no-code tool to manage the lifecycle from a contact to lead generation and project management, with the main function of analysing customer data and provide insights to management to better understand market trends and enhance stakeholder experience and devise strategies for better customer experience. The CRM proposed shall ultimately provide the possibility for business intelligence by bringing data collected in unified dashboards. Management requires an at-a-glance snapshot of the performance of the clusters’ and ultimately the organization at large. The CRM will also illustrate in-depth business intelligence in the areas of individual and team performance against KPIs, customer engagement and retention, support levels, profiling, pipeline, etc. An executive dashboard shall display all measures and KPIs in one place to help the Board and management make efficient decisions regarding the strategic plan for the EDB. Besides the right metrics, it is also expected also to present management a console for easy reading, which shall be achieved through: · engaging visuals going beyond Excel spreadsheets styles to summarize essential information and deliver it more effectively · use of colour and structure to direct focus to important information · establishing context with the metrics, for e.g., like comparing metrics month-on-month or reviewing historical performance Implementation of the CRM project will be carried out in a phased manner, focusing on the Real Estate cluster and the Industries cluster in Phase 1. The Real Estate cluster will serve as the basis to gather investment-oriented projects’ data and the Industries cluster will be used for Trade-related data management. In parallel, an event management and marketing component will have to be undertaken. IFB Schedule: Note:- Timezone is MUT Sr No. Public Body Activity Supplier Activity Duration Start Date And Time End Date And Time Status 1 IFB Preparation and Release 0 Days 5 Hours 30 Minutes 28/05/2024 10:00 AM 28/05/2024 03:30 PM Completed 2 IFB - Bid documents download, bid data preparation, bid hash value submission 33 Days 22 Hours 29 Minutes 28/05/2024 03:31 PM 01/07/2024 02:00 PM Active 3 IFB - Bid closing 0 Days 59 Minutes 01/07/2024 02:01 PM 01/07/2024 03:00 PM Not Started 4 IFB - Bid data decryption and re-encryption 0 Days 22 Hours 59 Minutes 01/07/2024 03:01 PM 02/07/2024 02:00 PM Not Started 5 IFB - Opening of bids 0 Days 3 Hours 59 Minutes 02/07/2024 02:01 PM 02/07/2024 06:00 PM Not Started Copyright © 2024 Nextenders (India) Pvt. Ltd. Terms of Use Powered by NexProcure GOVERNMENT OF MAURITIUS
NAICS	Power Business Instruments and Related Products Manufacturing for Measuring Navigational Justice Other Foundation Copper Other Foundation Justice Other Justice Executive Measuring Navigational Trusts Executive Foundation Management Other Justice Trusts Copper
CPVS	Tools Parts of structures Iron, lead, zinc, tin and copper Profiles System, storage and content management software package Mains Boards Lead Business services: law, marketing, consulting, recruitment, printing and security Supports Structures and parts Intelligence, surveillance, target acquisition and reconnaissance System, storage and content management software development services Other services Consoles Pipelines Display cases Pipeline, piping, pipes, casing, tubing and related items Tool parts Dates Tools, locks, keys, hinges, fasteners, chain and springs
UNSPSC	Profiles Boards Display cases Business cases Project management Events management Pipeline Case making services Lead generation Clinical laboratory and toxicology testing systems, components, and supplies Clinical laboratory and toxicology testing systems, components, and supplies
Regions	Africa Southern Africa Sub-Saharan Africa
Sectors	Pipeline Project Building Environment and Pollution-Recycling Automobiles and Auto Parts Non-Renewable Energy Supply Solar Photovoltaic PV Energy Postal and Courier Services Infrastructure Printing and Publishing Services Railways-Rail-Railroad Defence and Security Electricity Construction Energy-Power and Electrical Computer Hardwares and Consumables Industry Building Material Real Estate Marine
URL	Download Document
Share