632810-2024 - Competition Competition Norway: IP telephone services Procurement of a softphone/IP telephony system and a switchboard system. Norway, Nordland (NO071) Estimated value excluding VAT: 2 300 000,00 NOK Type of procedure: Open Buyer Buyer: Vågan Kommune Email: magne.haslevang@vagan.kommune.no Norway, Nordland (NO071), SVOLVÆR LOT-0000: Procurement of a softphone/IP telephony system and a switchboard system. IP telephone services Norway, Nordland (NO071) Duration: 48 Months Estimated value excluding VAT: 2 300 000,00 NOK Deadline for receipt of tenders: 29/11/2024 - 13:00:00 (UTC) 632810-2024 - Competition Norway – IP telephone services – Procurement of a softphone/IP telephony system and a switchboard system. OJ S 204/2024 18/10/2024 Contract or concession notice – standard regime Services 1. Buyer 1.1. Buyer Official name: Vågan Kommune Email: magne.haslevang@vagan.kommune.no Legal type of the buyer: Public undertaking, controlled by a local authority Activity of the contracting authority: General public services 2. Procedure 2.1. Procedure Title: Procurement of a softphone/IP telephony system and a switchboard system. Description: Lofoten IKT is an intermunicipal ICT cooperation between Værøy, Moskenes, Flakstad, Vestvågøy and Vågan municipalities. Where Vågan is the host municipality for the cooperation. Vestvågøy and Vågan municipalities currently have existing internal IP/analogue telephone systems that are ready for execution. Otherwise, all municipalities in the collaboration have individual company network systems for mobile telephones. Due to existing telephony systems, Vestvågøy and Vågan municipalities currently have 2 switchboard variants in each of the municipalities. Other municipalities use switchboard systems connected to their mobile company network systems. All municipalities have one or several queueing systems, connected to the telephony systems. Procedure identifier: 141bc65a-7199-48d6-b7c0-f18145089924 Internal identifier: 2024/2544 Type of procedure: Open The procedure is accelerated: no Main features of the procedure: SOFTPHONE/IP TELEPHONY For the municipalities of Vestvågøy and Vågan there is therefore a need to replace the existing IP/analogue telephony systems. It is here primarily the need for a browser-based softphone solution, which can be used as a minimum on PCs and Chromebook platforms, independent of third-party software. The system should also be able to connect physical IP table apparatus or meeting room apparatus, if special need for this should occur. Any option for sms/messaging services to/from the softphone system must be specified. How possible and/or whether this requires additional services. The system shall also be able to reuse existing number series. The system ought to have standardised APIs that make it possible to integrate with systems where it is possible and desirable to be able to ring, or receive, calls from within the system. These can be EPJ trade systems, service/ticket systems etc. As well as options for integrations with e.g. self-service service square systems etc., the Softphone system must be browser-based and complete cloud-based. EXCHANGE The intermunicipal cooperation also needs a switchboard system that provides an option for future establishment of joint switchboard services for all municipalities in the cooperation. This system must be flexible, so that several levels can be established for the switchboard service - from intermunicipal - with 2 or more of the municipalities, individual municipalities, units and departments, as per the need the cooperation and each municipality may have and get in the future. The switchboard service must provide an option for full automation, through choice menus etc., which make the manned switchboard unnecessary - on one or more levels. The switchboard service must be able to integrate all the existing mobile company network systems that are currently in use in the collaboration, as well as a new softphone/IP telephony system requested. The switchboard service must be able to retrieve user information/attributes of Active Directory/Entra, as well as obtain Exchange/365/Google calendar information for users. So that a minimum of the attributes are presented at switchboard operators: Municipality, Unit/Department, Position, E-mail address and name - as well as real time telephone and calendar status. The switchboard service must be browser-based and fully cloud-based. 2.1.1. Purpose Main nature of the contract: Services Main classification (cpv): 64215000 IP telephone services Additional classification (cpv): 48000000 Software package and information systems, 48333000 Contact management software package, 48400000 Business transaction and personal business software package, 48445000 Customer Relation Management software package, 48510000 Communication software package, 48811000 E-mail system, 72000000 IT services: consulting, software development, Internet and support, 72230000 Custom software development services 2.1.2. Place of performance Country subdivision (NUTS): Nordland (NO071) Country: Norway 2.1.3. Value Estimated value excluding VAT: 2 300 000,00 NOK 2.1.4. General information Legal basis: Directive 2014/24/EU Anskaffelsesforskriften - 2.1.6. Grounds for exclusion Corruption: Is the tenderer himself or a person, who is a member of the tenderer's administration, management or supervisory body or has the competence to represent or control or make decisions in such bodies, in the event a enforceable verdict has been convicted of corruption by a verdict handed down not more than five years ago, or a rejection period determined directly in the judgement that still applies? Corruption as defined in Article 3 of the Convention on Combating Corruption, Involving European Communities or European Union Member States (EUT C 195 of 25.6.1997, s. 1), and in Article 2, point 1, in the Council ́s framework decision 2003/568/RIA of 22 July 2003 on combating corruption in the private sector (EUT L 192 of 31.7.2003, p. 54). This rejection reason also includes corruption as defined in national law for the contracting authority or supplier. Participation in a criminal organisation: Is the tenderer himself or a person, who is a member of the tenderer's administration, management or supervisory body or has the competence to represent or control or make decisions in such bodies, at the time a legally convicted verdict of participation in a criminal organisation by a verdict handed down no more than five years ago, or a rejection period set out directly in the judgement that still applies? Participation in a criminal organisation as defined in Article 2 of the Council ́s framework decision 2008/841/RIA of 24 October 2008 on control of organised crime (EUT L 300 of 11.11.2008, p. 42) Money laundering or terrorist financing: Is the tenderer himself or a person, who is a member of the tenderer's administration, management or supervisory body or has the competence to represent or control or make decisions in such bodies, in the event a legal verdict has been convicted of money laundering or financing terrorism by a verdict handed down no more than five years ago, or a rejection period set out directly in the judgement that still applies? Money laundering or financing terrorism As defined in Article 1 of the European Parliament and Council Directive 2005/60/EF of 26 October 2005 on preventive measures against the use of the financial system for money laundering and financing terrorism (EUT L 309 of 25.11.2005, p. 15). Fraud: Is the tenderer himself or a person, who is a member of the tenderer's administration, management or supervisory body or has the competence to represent or control or make decisions in such bodies, at the time a legally convicted of fraud has been convicted of fraud by a verdict handed down not more than five years ago, or a rejection period determined directly in the judgement that still applies? Fraud included in Article 1 of the Convention on protection of the Financial Interests of the European Communities (EFT C 316 of 27.11.1995, p. 48). Child labour and other forms of trafficking in human beings: Is the tenderer himself or a person, who is a member of the tenderer's administration, management or supervisory body or has the competence to represent or control or make decisions in such bodies, in the event a legal verdict has been convicted of child labour and other forms of human trafficking by a verdict handed down no more than five years ago, or a rejection period determined directly in the judgement that still applies? Child labour and other forms of human trafficking as defined in Article 2 of the European Parliament and council directive 2011/36/EU of 5. 1 April 2011 on the prevention and control of human trafficking and the protection of its victims and for compensation of the Council ́s framework decision 2002/629/RIA (EUT L 101 of 15.4.2011, p. 1). Payment of social security contributions: Have tenderers failed to fulfil all their social security obligations in the country where they are established and in their member state, if this is a different country than what he is established in? Payment of taxes: Has the tenderer not fulfilled his tax and duty obligations in the country in which he is established, and in the contracting authority's member state, if this is a different country than what he is established in? Terrorist offences or offences linked to terrorist activities: Is the tenderer himself or a person, who is a member of the tenderer's administration, management or supervisory body, or has the competence to represent or control or make decisions in such bodies, in the event a legal verdict has been convicted of acts of terrorism or criminal acts connected to terrorist activities by a verdict handed down no more than five years ago, or a rejection period set out directly in the judgement that still applies? Acts of terrorism or criminal acts relating to terrorist activity as defined in Article 1 and 3 of the Council ́s framework decision 2002/475/RIA of 13 June 2002 on combating terrorism (EFT L 164, af 22.6.2002, p. 3). This rejection reason also includes incitement to, participation or attempts to commit such actions as included in Article 4 in the mentioned framework decision. 5. Lot 5.1. Lot: LOT-0000 Title: Procurement of a softphone/IP telephony system and a switchboard system. Description: Lofoten IKT is an intermunicipal ICT cooperation between Værøy, Moskenes, Flakstad, Vestvågøy and Vågan municipalities. Where Vågan is the host municipality for the cooperation. Vestvågøy and Vågan municipalities currently have existing internal IP/analogue telephone systems that are ready for execution. Otherwise, all municipalities in the collaboration have individual company network systems for mobile telephones. Due to existing telephony systems, Vestvågøy and Vågan municipalities currently have 2 switchboard variants in each of the municipalities. Other municipalities use switchboard systems connected to their mobile company network systems. All municipalities have one or several queueing systems, connected to the telephony systems. Internal identifier: 2024/2544 5.1.1. Purpose Main nature of the contract: Services Main classification (cpv): 64215000 IP telephone services Additional classification (cpv): 48000000 Software package and information systems, 48333000 Contact management software package, 48400000 Business transaction and personal business software package, 48445000 Customer Relation Management software package, 48510000 Communication software package, 48811000 E-mail system, 72000000 IT services: consulting, software development, Internet and support, 72230000 Custom software development services 5.1.2. Place of performance Country subdivision (NUTS): Nordland (NO071) Country: Norway 5.1.3. Estimated duration Duration: 48 Months 5.1.5. Value Estimated value excluding VAT: 2 300 000,00 NOK 5.1.6. General information Reserved participation: Participation is not reserved. Procurement Project not financed with EU Funds. The procurement is covered by the Government Procurement Agreement (GPA): no This procurement is also suitable for small and medium-sized enterprises (SMEs) 5.1.9. Selection criteria Criterion: Type: Economic and financial standing Name: 'Total' annual turnover Description: The tenderer ́s ("total") annual turnover for the number of financial years requested in the tender notice or in the procurement documents is as follows: Use of this criterion: Not used Criterion: Type: Economic and financial standing Name: Average annual turnover Description: The tenderer ́s average annual turnover for the number of years requested in the notice or in the procurement documents is as follows: Use of this criterion: Not used Criterion: Type: Economic and financial standing Name: "Specific annual turnover" Description: Are the tenderer's ("specific") annual turnover within the area that the contract applies to and specified in the notice or in the procurement documents for the number of accounting years requested is as follows: Use of this criterion: Not used Criterion: Type: Economic and financial standing Name: Average set-up Description: Is the tenderer's average annual turnover within the area requested by the contract and specified in the notice or in the procurement documents for the number of financial years requested: Use of this criterion: Not used Criterion: Type: Economic and financial standing Name: The tenderer's establishment date Description: If the information about the turnover (combined or specific) is not available for the entire requested period, please state the date the company was established, or the tenderers started their business: Use of this criterion: Not used Criterion: Type: Economic and financial standing Name: Financial key figures Description: For financial key figures stated in the notice or in the procurement documents, the tenderer declares that the actual value(s) of the requested key figures are as follows: Use of this criterion: Not used Criterion: Type: Economic and financial standing Name: Liability insurance Description: The insured amount in the tenderer ́s liability insurance is the following: Minimum qualification requirements Use of this criterion: Used Criterion: Type: Economic and financial standing Name: Other economic and financial requirements Description: Regarding any other economic and financial requirements that have been stated in the notice or in the procurement documents, the tenderer declares that: Use of this criterion: Not used Criterion: Type: Other Name: Certificates issued by independent bodies for quality assurance standards. Description: Can tenderers submit certificates issued by independent bodies that document that the tenderer fulfils the stated quality assurance standards, including universal design requirements? Minimum qualification requirements Use of this criterion: Used Criterion: Type: Other Name: Certificates issued by independent bodies for environmental management standards. Description: Is the tenderer able to submit certificates issued by independent bodies as documentation that the tenderer fulfils the stated environmental management systems or standards? Minimum qualification requirements Use of this criterion: Used Criterion: Type: Suitability to pursue the professional activity Name: Registered in a trade register Description: Tenderers are registered in a professional register in the member state in which the tenderer is established. As described in annex XI of directive 2014/24/EU; suppliers from certain member states may have to fulfil other requirements in the mentioned annex. Use of this criterion: Used Criterion: Type: Suitability to pursue the professional activity Name: Registered in a trade register or company register. Description: Tenderers are registered in a company register or a trade register in the member state in which the tenderer is established. As described in annex XI of directive 2014/24/EU; suppliers from certain member states may have to fulfil other requirements in the mentioned annex. Use of this criterion: Used Criterion: Type: Suitability to pursue the professional activity Name: In the case of service contracts: Authorisations from a particular organisation required Description: Is a specific authorisation required from a particular organisation to provide the service in the tenderer's home country? Use of this criterion: Not used Criterion: Type: Suitability to pursue the professional activity Name: In the case of service contracts: Membership in a particular organisation is required Description: Is it necessary to have a particular membership in a particular organisation in order to provide the service in the tenderer ́s home country? Use of this criterion: Not used Criterion: Type: Technical and professional ability Name: Services only Description: Only for services: In the reference period, the tenderer has carried out the following important goods deliveries of the requested type, or the following important services of the requested type. The contracting authority can require up to three years experience and allow experience from the previous three years to be taken into consideration. Minimum qualification requirements Use of this criterion: Used Criterion: Type: Technical and professional ability Name: Technical personnel or technical units Description: Tenderers can use the following technical personnel or technical units , particularly those who are responsible for quality control: For technical personnel or technical units that do not directly belong to the tenderer ́s business, but if the capacity the tenderer will use, cf. part II, section C, separate ESPD forms shall be supplemented. Use of this criterion: Not used Criterion: Type: Technical and professional ability Name: Technical facilities and quality assurance measures Description: The tenderer utilises the following technical facilities and quality assurance measures and the tenderer ́s survey and research facility is as follows: Use of this criterion: Not used Criterion: Type: Technical and professional ability Name: Investigation and research facilities Description: The tenderer ́s survey and research facilitates are as follows: Use of this criterion: Not used Criterion: Type: Technical and professional ability Name: Management and tracing of the supply chain Description: The tenderer will be able to use the following management of the supply chain and tracing systems for the execution of the contract: Use of this criterion: Not used Criterion: Type: Technical and professional ability Name: Control Permission Description: For goods or services that are complicated, or that in exceptional cases shall be used for a particular purpose: Will the tenderer allow checks of the tenderer's production capacity or technical capacity and, where necessary, of the survey and research facilities that the tenderer has at its disposal and of quality control measures? The inspections shall be undertaken by the contracting authority or the contracting authority can leave it to a competent public body in the country where the tenderer is established. Use of this criterion: Not used Criterion: Type: Technical and professional ability Name: Education and professional qualifications Description: The following education and professional qualifications are possessed by the tenderer and/or (depending on the requirements set in the notice or in the procurement documents) of the leading employees: Use of this criterion: Not used Criterion: Type: Technical and professional ability Name: Environmental management measures Description: Tenderers can employ the following environmental management measures in connection with the execution of the contract: Use of this criterion: Not used Criterion: Type: Technical and professional ability Name: Number of employees in the management Description: The tenderer ́s number of employees in the management during the last three years was as follows: Use of this criterion: Not used Criterion: Type: Technical and professional ability Name: Average workforce Description: The tenderer's average annual workforce in the last three years has been as follows: Minimum qualification requirements Use of this criterion: Used Criterion: Type: Technical and professional ability Name: Tools, materials and technical equipment. Description: Tenderers can use the following tools, material and technical equipment to carry out the contract: Use of this criterion: Not used Criterion: Type: Technical and professional ability Name: Portion of the contract to sub-suppliers. Description: The tenderer is considering to outsource the following part (as a percentage) of the contract to sub-suppliers. Note that if the tenderer has decided to outsource a part of the contract to sub-suppliers and will use the sub-suppliers ́ capacity to carry out this part, a special ESPD will be supplemented for such sub-suppliers, see part II, section C, above. Use of this criterion: Not used 5.1.11. Procurement documents Languages in which the procurement documents are officially available: Norwegian Deadline for requesting additional information: 22/11/2024 14:00:00 (UTC) Address of the procurement documents: https://permalink.mercell.com/240530378.aspx 5.1.12. Terms of procurement Terms of submission: Electronic submission: Required Address for submission: https://permalink.mercell.com/240530378.aspx Languages in which tenders or requests to participate may be submitted: Norwegian Electronic catalogue: Not allowed Advanced or qualified electronic signature or seal (as defined in Regulation (EU) No 910/2014) is required Variants: Not allowed Deadline for receipt of tenders: 29/11/2024 13:00:00 (UTC) Information about public opening: Opening date: 02/12/2024 08:00:00 (UTC) Terms of contract: The execution of the contract must be performed within the framework of sheltered employment programmes: No Electronic invoicing: Required Electronic ordering will be used: yes Electronic payment will be used: yes 5.1.15. Techniques Framework agreement: No framework agreement Information about the dynamic purchasing system: No dynamic purchase system 5.1.16. Further information, mediation and review Review organisation: Salten og Lofoten Tingrett 8. Organisations 8.1. ORG-0001 Official name: Vågan Kommune Registration number: 938644500 Department: IKT Lofoten Postal address: Storgata 29 Town: SVOLVÆR Postcode: 8300 Country subdivision (NUTS): Nordland (NO071) Country: Norway Contact point: Magne Haslevang Email: magne.haslevang@vagan.kommune.no Telephone: +47 75420139 Fax: +47 75420001 Internet address: http://www.vagan.kommune.no Roles of this organisation: Buyer 8.1. ORG-0002 Official name: Salten og Lofoten Tingrett Registration number: 974756625 Department: Lofoten Postal address: Torget 2 Town: Svolvær Postcode: 8300 Country subdivision (NUTS): Nordland (NO071) Country: Norway Email: salten.og.lofoten.tingrett@domstol.no Telephone: 75007500 Roles of this organisation: Review organisation 11. Notice information 11.1. Notice information Notice identifier/version: 57c86084-519e-4335-ae5e-31d7e9bb5e73 - 01 Form type: Competition Notice type: Contract or concession notice – standard regime Notice subtype: 16 Notice dispatch date: 17/10/2024 07:38:21 (UTC) Notice dispatch date (eSender): 17/10/2024 08:51:27 (UTC) Languages in which this notice is officially available: English 11.2. Publication information Notice publication number: 632810-2024 OJ S issue number: 204/2024 Publication date: 18/10/2024 Czech document download: https://ted.europa.eu/cs/notice/632810-2024/pdf Danish document download: https://ted.europa.eu/da/notice/632810-2024/pdf German document download: https://ted.europa.eu/de/notice/632810-2024/pdf Greek document download: https://ted.europa.eu/el/notice/632810-2024/pdf Spanish document download: https://ted.europa.eu/es/notice/632810-2024/pdf English document download: https://ted.europa.eu/en/notice/632810-2024/pdf Estonian document download: https://ted.europa.eu/et/notice/632810-2024/pdf Finnish document download: https://ted.europa.eu/fi/notice/632810-2024/pdf French document download: https://ted.europa.eu/fr/notice/632810-2024/pdf Irish document download: https://ted.europa.eu/ga/notice/632810-2024/pdf Croatian document download: https://ted.europa.eu/hr/notice/632810-2024/pdf Hungarian document download: https://ted.europa.eu/hu/notice/632810-2024/pdf Italian document download: https://ted.europa.eu/it/notice/632810-2024/pdf Lithuanian document download: https://ted.europa.eu/lt/notice/632810-2024/pdf Latvian document download: https://ted.europa.eu/lv/notice/632810-2024/pdf Maltese document download: https://ted.europa.eu/mt/notice/632810-2024/pdf Dutch document download: https://ted.europa.eu/nl/notice/632810-2024/pdf Polska document download: https://ted.europa.eu/pl/notice/632810-2024/pdf Portuguese document download: https://ted.europa.eu/pt/notice/632810-2024/pdf Romanian document download: https://ted.europa.eu/ro/notice/632810-2024/pdf Slovak document download: https://ted.europa.eu/sk/notice/632810-2024/pdf Slovenian document download: https://ted.europa.eu/sl/notice/632810-2024/pdf Swedish document download: https://ted.europa.eu/sv/notice/632810-2024/pdf Bulgarian document download: https://ted.europa.eu/bg/notice/632810-2024/pdf