PROVISION OF INTEGRATED VOICE RECORDING SYSTEM AND SOFT PHONE (WEB-BASED) TELEPHONY SYSTEM SERVICE. FIRM FOR YEAR 1 AND 2 (24 MTHS) WITH OPTION TO EXTEND IN YEAR 3 (12 MTHS) AND PAY PER USE MHA00003000022918 Ministry of Home Affairs - Ministry Headquarter 1 Opportunities MHA00003000022918 Overview PROVISION OF INTEGRATED VOICE RECORDING SYSTEM AND SOFT PHONE (WEB-BASED) TELEPHONY SYSTEM SERVICE. FIRM FOR YEAR 1 AND 2 (24 MTHS) WITH OPTION TO EXTEND IN YEAR 3 (12 MTHS) AND PAY PER USE PROVISION OF INTEGRATED VOICE RECORDING SYSTEM AND SOFT PHONE (WEB-BASED) TELEPHONY SYSTEM SERVICE. FIRM FOR YEAR 1 AND 2 (24 MTHS) WITH OPTION TO EXTEND IN YEAR 3 (12 MTHS) AND PAY PER USE Quotation No. MHA00003000022918 Reference No. MHQ-HRD Agency Ministry of Home Affairs - Ministry Headquarter 1 Published 17 Oct 2024 10:35PM Offer Validity Duration 90 Days Remarks System to go live within 30 days after date of LOA. Validity of LOA is 2 years after go-live date. If option is excercised valid for another 1 year. Contact Person: Jotham Yeo, HP 96771722 or Adrian Chew, HP 93805642 Procurement Type Services Quotation Type Expenditure Procurement Nature Non Period Contract Procurement Method Open Quotation Payment Terms within 30 days Due net Quotation Box No. Procurement Category Miscellaneous ⇒ Others Closing on 30 Oct 2024 01:00PM Add to Calendar Electronic Submission LOADING QUOTATION DOCUMENTS (Please log in to view the Documents) Annex A-Detailed Subscription Breakdown for Telephony Sys Firm 2 yrs 1 Yr Optional - Final.docx ITQ-SOR Procure Telephony System Firm 2 yrs and 1 Yr Optional with pay per use - Final.pdf WHO TO CONTACT (For all queries pertaining to this quotation, please seek clarification from the person(s) listed below.) DAN CHONG PEK HO Dan_Chong_from.PAPL@htx.gov.sg AWARDING AGENCY Awarding Agency Ministry of Home Affairs - Ministry Headquarter 1 CONTACT PERSON'S DETAILS MINISTRY OF HOME AFFAIRS Dan_Chong_from.PAPL@htx.gov.sg ITEMS TO RESPOND 1 Item No. 10 Mandatory to Bid: Yes Subscription fees for different services based on per month for Year 1 and Year 2 Unit of Measurement LOT Required Quantity 24.0000 Remarks See Annex A for detailed breakdown of subscriptions fees in separate attachment / Immediate activation of services upon system go live. Valid for 2 years DELIVERY INFORMATION S/N Location Delivery Date Quantity Delivery Terms 1 Human Resource Division New Phoenix Park 329560 30 Dec 2026 24.0000 2 Item No. 20 Mandatory to Bid: Yes 1 time set-up cost of IVRS system with 2 separate call flows Unit of Measurement LOT Required Quantity 1.0000 Remarks To complete installation and testing within 30 days from date of LOA DELIVERY INFORMATION S/N Location Delivery Date Quantity Delivery Terms 1 Human Resource Division New Phoenix Park 329560 30 Dec 2026 1.0000 3 Item No. 30 Mandatory to Bid: Yes Pay Per Use Outgoing calls for 2 Years: Cap at 3,000 minutes per month of outgoing calls to designated numbers Unit of Measurement LOT Required Quantity 1.0000 Remarks See Annex A for detailed breakdown of outgoing calls to designated numbers in separate attachment. Valid for 2 years after system go live DELIVERY INFORMATION S/N Location Delivery Date Quantity Delivery Terms 1 Human Resource Division New Phoenix Park 329560 30 Dec 2026 1.0000 4 Item No. 40 Mandatory to Bid: Yes Pay Per Use for Additional Subscription of Soft phone (web-based) telephony system and lines. Cap at 8 agents / month Unit of Measurement LOT Required Quantity 192.0000 Remarks Valid for 2 years after system go live DELIVERY INFORMATION S/N Location Delivery Date Quantity Delivery Terms 1 Human Resource Division New Phoenix Park 329560 30 Dec 2026 192.0000 5 Item No. 50 Mandatory to Bid: Yes Optional requirement for Year 3 (12 months). Subscription fees for different services based on per month Unit of Measurement LOT Required Quantity 12.0000 Remarks See Annex A for detailed breakdown of subscriptions fees in separate attachment. Continuation of services if Option is exercised. Valid for 1 year DELIVERY INFORMATION S/N Location Delivery Date Quantity Delivery Terms 1 Human Resource Division New Phoenix Park 329560 30 Dec 2026 12.0000 6 Item No. 60 Mandatory to Bid: Yes Optional requirement for Year 3 (12 months). Pay Per Use Outgoing calls: Cap at 3,000 minutes / month of outgoing calls to designated numbers Unit of Measurement LOT Required Quantity 1.0000 Remarks See Annex A for detailed breakdown of outgoing calls to designated numbers in separate attachment. Valid for 1 year after option is exercised DELIVERY INFORMATION S/N Location Delivery Date Quantity Delivery Terms 1 Human Resource Division New Phoenix Park 329560 30 Dec 2026 1.0000 7 Item No. 70 Mandatory to Bid: Yes Optional requirement for Year 3 (12 months). Pay Per Use for Additional Subscription of Soft phone (web-based) telephony system and lines. Cap at 8 agents / month Unit of Measurement LOT Required Quantity 96.0000 Remarks Valid for 1 year after option is exercised DELIVERY INFORMATION S/N Location Delivery Date Quantity Delivery Terms 1 Human Resource Division New Phoenix Park 329560 30 Dec 2026 96.0000 Government Electronic