Title	Spain – Helpdesk and support services – Servicios de soporte IT a usuarios para AGBAR Place of performance: Other or Not Specified Main nature of the contract: Services Official name: Empresas del Grupo Agbar en España: AGBAR, S.L.U. y las entidades participadas directa o indirectamente por ésta Type of procedure: Open
Country	Spain
Language	English
Organization	Empresas del Grupo Agbar en España: AGBAR, S.L.U. y las entidades participadas directa o indirectamente por ésta
Published Date	07.05.2024
Deadline Date	20.06.2024
Overview	268630-2024 - Competition Competition Spain: Helpdesk and support services Servicios de soporte IT a usuarios para AGBAR Estimated value excluding VAT: 6 640 044,00 EUR Type of procedure: Open Buyer Buyer: Empresas del Grupo Agbar en España: AGBAR, S.L.U. y las entidades participadas directa o indirectamente por ésta Spain, Barcelona (ES511), Barcelona LOT-0001: SOPORTE IT A USUARIOS PARA EL GRUPO AGBAR (Referencia: 2024_C12_0001) Helpdesk and support services Duration: 48 Months Deadline for receipt of tenders: 20/06/2024 - 23:59:00 (UTC+2) 268630-2024 - Competition Spain – Helpdesk and support services – Servicios de soporte IT a usuarios para AGBAR OJ S 89/2024 07/05/2024 Contract or concession notice – standard regime Services 1. Buyer 1.1. Buyer Official name: Empresas del Grupo Agbar en España: AGBAR, S.L.U. y las entidades participadas directa o indirectamente por ésta Activity of the contracting entity: Water-related activities 2. Procedure 2.1. Procedure Title: Servicios de soporte IT a usuarios para AGBAR Description: Servicios de soporte IT a usuarios para AGBAR Procedure identifier: d4bb1f55-2678-47ce-b378-5a4dae33e255 Type of procedure: Open 2.1.1. Purpose Main nature of the contract: Services Main classification (cpv): 72253000 Helpdesk and support services Additional classification (cpv): 72610000 Computer support services 2.1.3. Value Estimated value excluding VAT: 6 640 044,00 EUR 2.1.4. General information Legal basis: Directive 2014/25/EU 5. Lot 5.1. Lot: LOT-0001 Title: SOPORTE IT A USUARIOS PARA EL GRUPO AGBAR (Referencia: 2024_C12_0001) Description: SOPORTE IT A USUARIOS PARA EL GRUPO AGBAR (Referencia: 2024_C12_0001) Internal identifier: SOPORTE IT A USUARIOS PARA EL GRUPO AGBAR (Referencia: 2024_C12_0001) 5.1.1. Purpose Main nature of the contract: Services Main classification (cpv): 72253000 Helpdesk and support services Additional classification (cpv): 72610000 Computer support services 5.1.3. Estimated duration Duration: 48 Months 5.1.4. Renewal Maximum renewals: 1 5.1.6. General information Reserved participation: Participation is not reserved. 5.1.9. Selection criteria Criterion: Type: Economic and financial standing 5.1.10. Award criteria Criterion: Type: Cost Description: Criterios evaluables mediante juicio de valor: 45. Criterion: Type: Cost Description: Criterios objetivos de aplicación automática: 55. 5.1.11. Procurement documents Access to certain procurement documents is restricted Information about restricted documents is available at: https://gestioncontractual.agbar.net/licitacion 5.1.12. Terms of procurement Terms of submission: Electronic submission: Required Address for submission: https://gestioncontractual.agbar.net/licitacion Languages in which tenders or requests to participate may be submitted: Spanish Electronic catalogue: Not allowed Deadline for receipt of tenders: 20/06/2024 23:59:00 (UTC+2) Terms of contract: Conditions relating to the performance of the contract: Según pliegos de condiciones Financial arrangement: Según lo indicado en pliegos de condiciones. 5.1.15. Techniques Framework agreement: No framework agreement Information about the dynamic purchasing system: No dynamic purchase system 5.1.16. Further information, mediation and review Review organisation: Tribunal Administrativo de Contratación Pública de la Comunidad de Madrid Organisation providing additional information about the procurement procedure: Empresas del Grupo Agbar en España: AGBAR, S.L.U. y las entidades participadas directa o indirectamente por ésta Organisation providing more information on the review procedures: Empresas del Grupo Agbar en España: AGBAR, S.L.U. y las entidades participadas directa o indirectamente por ésta 8. Organisations 8.1. ORG-0001 Official name: Empresas del Grupo Agbar en España: AGBAR, S.L.U. y las entidades participadas directa o indirectamente por ésta Registration number: B63152664 Postal address: Passeig de la Zona Franca, 48 Town: Barcelona Postcode: 08038 Country subdivision (NUTS): Barcelona (ES511) Country: Spain Email: centraldecontratacion@agbar.es Telephone: +34 616992936 Roles of this organisation: Buyer Organisation providing additional information about the procurement procedure Organisation providing more information on the review procedures 8.1. ORG-0002 Official name: Tribunal Administrativo de Contratación Pública de la Comunidad de Madrid Registration number: S7800001E Postal address: Plaza de Chamberí, 8, 5ª planta Town: Madrid Postcode: 28010 Country subdivision (NUTS): Madrid (ES300) Country: Spain Email: tribunal.contratacion@madrid.org Telephone: 917206346 Roles of this organisation: Review organisation 11. Notice information 11.1. Notice information Notice identifier/version: 362fcf3f-21df-42b7-b461-7bee453e0cb2 - 01 Form type: Competition Notice type: Contract or concession notice – standard regime Notice dispatch date: 06/05/2024 10:58:52 (UTC) Languages in which this notice is officially available: Spanish 11.2. Publication information Notice publication number: 268630-2024 OJ S issue number: 89/2024 Publication date: 07/05/2024 Czech document download: https://ted.europa.eu/cs/notice/268630-2024/pdf Danish document download: https://ted.europa.eu/da/notice/268630-2024/pdf German document download: https://ted.europa.eu/de/notice/268630-2024/pdf Greek document download: https://ted.europa.eu/el/notice/268630-2024/pdf Spanish document download: https://ted.europa.eu/es/notice/268630-2024/pdf English document download: https://ted.europa.eu/en/notice/268630-2024/pdf Estonian document download: https://ted.europa.eu/et/notice/268630-2024/pdf Finnish document download: https://ted.europa.eu/fi/notice/268630-2024/pdf French document download: https://ted.europa.eu/fr/notice/268630-2024/pdf Irish document download: https://ted.europa.eu/ga/notice/268630-2024/pdf Croatian document download: https://ted.europa.eu/hr/notice/268630-2024/pdf Hungarian document download: https://ted.europa.eu/hu/notice/268630-2024/pdf Italian document download: https://ted.europa.eu/it/notice/268630-2024/pdf Lithuanian document download: https://ted.europa.eu/lt/notice/268630-2024/pdf Latvian document download: https://ted.europa.eu/lv/notice/268630-2024/pdf Maltese document download: https://ted.europa.eu/mt/notice/268630-2024/pdf Dutch document download: https://ted.europa.eu/nl/notice/268630-2024/pdf Polska document download: https://ted.europa.eu/pl/notice/268630-2024/pdf Portuguese document download: https://ted.europa.eu/pt/notice/268630-2024/pdf Romanian document download: https://ted.europa.eu/ro/notice/268630-2024/pdf Slovak document download: https://ted.europa.eu/sk/notice/268630-2024/pdf Slovenian document download: https://ted.europa.eu/sl/notice/268630-2024/pdf Swedish document download: https://ted.europa.eu/sv/notice/268630-2024/pdf Bulgarian document download: https://ted.europa.eu/bg/notice/268630-2024/pdf
NAICS	Bolt Financial Transactions Processing All Other Support Services Turned Product and Screw Financial Transactions Processing Machine Shops; Turned Product; and Screw
CPVS	System, storage and content management software package Mains Nuts Publications System, storage and content management software development services Forms Vats Catalogues Other services Postal orders Electronic, electromechanical and electrotechnical supplies Dates
UNSPSC	Nuts Computers Awards Case making services Power Supply, Computer
Regions	Europe Southern Europe Western Europe
Sectors	Services Travel and Tourism Defence and Security Construction Energy-Power and Electrical Computer Hardwares and Consumables
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