Out of Hours (OOH) Telephony Services & Remote Fire Alarm Equipment Monitoring Wales and West Housing Association Ltd Out of Hours (OOH) Telephony Services & Remote Fire Alarm Equipment Monitoring Wales and West Housing Association Ltd Out of Hours (OOH) Telephony Services & Remote Fire Alarm Equipment Monitoring Wales & West require a contractor to deliver Out of hours Telephony services to deal with residents and contractors with regards to responsive repair works to our housing stock across Wales. It also includes remote fire alarm equipment monitoring to WWHA stock across Wales, taking the appropriate action when necessary. CPV: 79510000, 79512000, 79711000. Reference no:OCT493075 Published by:Wales and West Housing Association Ltd Published to:FTS Deadline date:22/11/2024 Notice Type:Contract notice OCID:ocds-kuma6s-145433 Location: WALES... WALES, West Wales and The Valleys, Isle of Anglesey, Gwynedd, Conwy and Denbighshire, South West Wales (Carmarthenshire, Pembrokeshire, Ceredigion), Central Valleys (Merthyr Tydfil, Rhondda Cynon Taf), Gwent Valleys (Torfaen, Blaenau Gwent, Caerphilly), Bridgend and Neath Port Talbot, Swansea, East Wales, Monmouthshire and Newport, Cardiff and Vale of Glamorgan, Flintshire and Wrexham, Powys Value:- Summary OCID:ocds-kuma6s-145433Published by:Wales and West Housing Association LtdAuthority ID:AA0573Publication date:21 October 2024Deadline date:22 November 2024Notice type:02 Contract NoticeHas documents:NoHas SPD:NoHas Carbon Reduction Plan:No Abstract Wales & West require a contractor to deliver Out of hours Telephony services to deal with residents and contractors with regards to responsive repair works to our housing stock across Wales. It also includes remote fire alarm equipment monitoring to WWHA stock across Wales, taking the appropriate action when necessary. CPV: 79510000, 79512000, 79711000. Full notice text Contract noticeSection I: Contracting authority I.1) Name and addressesWales and West Housing Association Ltd77 Parc Ty Glas, LlanishenCardiffCF14 5DUUK Telephone: +44 8000522526 E-mail: gary.snoad-jones@wwha.co.uk NUTS: UKLInternet address(es) Main address: https://www.wwha.co.uk Address of the buyer profile: https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0573I.3) CommunicationThe procurement documents are available for unrestricted and full direct access, free of charge at:https://etenderwales.bravosolution.co.uk/home.htmlAdditional information can be obtained from the abovementioned addressTenders or requests to participate must be sent electronically to:https://etenderwales.bravosolution.co.uk/home.htmlElectronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at:https://etenderwales.bravosolution.co.uk/home.htmlI.4) Type of the contracting authorityBody governed by public lawI.5) Main activityHousing and community amenitiesSection II: ObjectII.1) Scope of the procurementII.1.1) TitleOut of Hours (OOH) Telephony Services & Remote Fire Alarm Equipment Monitoring Reference number: itt_113589II.1.2) Main CPV code79510000 II.1.3) Type of contractServicesII.1.4) Short descriptionWales & West require a contractor to deliver Out of hours Telephony services to deal with residents and contractors with regards to responsive repair works to our housing stock across Wales. It also includes remote fire alarm equipment monitoring to WWHA stock across Wales, taking the appropriate action when necessary.II.1.6) Information about lots This contract is divided into lots: No II.2) DescriptionII.2.2) Additional CPV code(s)7951200079711000II.2.3) Place of performanceNUTS code:UKLII.2.4) Description of the procurementWales & West require a contractor to deliver Out of hours Telephony services to deal with residents and contractors with regards to responsive repair works to our housing stock across Wales. It also includes remote fire alarm equipment monitoring to WWHA stock across Wales, taking the appropriate action when necessary.II.2.5) Award criteriaCriteria below: Quality criterion: Quality / Weighting: 50 Price / Weighting: 50II.2.7) Duration of the contract, framework agreement or dynamic purchasing system Duration in months: 24 This contract is subject to renewal: Yes Description of renewals:2 x 12 month periodsII.2.9) Information about the limits on the number of candidates to be invitedII.2.10) Information about variants Variants will be accepted: No II.2.11) Information about options Options: No II.2.13) Information about European Union funds The procurement is related to a project and/or programme financed by European Union funds: No Section III: Legal, economic, financial and technical informationIII.1) Conditions for participationIII.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registersList and brief description of conditions:Information Commissioner’s Office Data Protection Register Registration or equivalent.Telecare Services Association Membership or equivalentIII.1.2) Economic and financial standingSelection criteria as stated in the procurement documentsIII.1.3) Technical and professional abilitySelection criteria as stated in the procurement documentsIII.2) Conditions related to the contractSection IV: ProcedureIV.1) DescriptionIV.1.1) Type of procedure Open procedure IV.1.8) Information about Government Procurement Agreement (GPA) The procurement is covered by the Government Procurement Agreement: Yes IV.2) Administrative informationIV.2.2) Time limit for receipt of tenders or requests to participate Date: 22/11/2024 Local time: 12:00IV.2.4) Languages in which tenders or requests to participate may be submittedENCYIV.2.6) Minimum time frame during which the tenderer must maintain the tender Duration in months: 6 (from the date stated for receipt of tender) IV.2.7) Conditions for opening of tenders Date: 22/11/2024 Local time: 12:00Section VI: Complementary informationVI.1) Information about recurrence This is a recurrent procurement: Yes Estimated timing for further notices to be published:Following conclusion of this contract or at any earlier time subject early termination of the agreement.VI.2) Information about electronic workflowsElectronic invoicing will be acceptedElectronic payment will be usedVI.3) Additional informationNOTE: The authority is using eTenderwales to carry out this procurement process. To obtain further information record your interest on Sell2Wales at http://www.sell2wales.gov.wales/search/search_switch.aspx?ID=145433Under the terms of this contract the successful supplier(s) will be required to deliver Community Benefits in support of the authority’s economic and social objectives. Accordingly, contract performance conditions may relate in particular to social and environmental considerations. The Community Benefits included in this contract are:As stipulated within the tender pack(WA Ref:145433)VI.4) Procedures for reviewVI.4.1) Review bodyHigh CourtRoyal Courts of Justice, The StrandLondonWC2A 2LLUK Telephone: +44 2079477501VI.5) Date of dispatch of this notice21/10/2024 Coding Commodity categories ID Title Parent category 79711000Alarm-monitoring servicesSecurity services79512000Call centreTelephone-answering services79510000Telephone-answering servicesOffice-support services Delivery locations ID Description 1017Bridgend and Neath Port Talbot1022Cardiff and Vale of Glamorgan1015Central Valleys (Merthyr Tydfil, Rhondda Cynon Taf)1013Conwy and Denbighshire1020East Wales1023Flintshire and Wrexham1016Gwent Valleys (Torfaen, Blaenau Gwent, Caerphilly)1012Gwynedd1011Isle of Anglesey1021Monmouthshire and Newport1024Powys1014South West Wales (Carmarthenshire, Pembrokeshire, Ceredigion)1018Swansea1000WALES1010West Wales and The Valleys Alert region restrictions The buyer has restricted the alert for this notice to suppliers based in the following regions. ID Description There are no alert restrictions for this notice. About the buyer Main contact:gary.snoad-jones@wwha.co.ukAdmin contact:N/aTechnical contact:N/aOther contact:N/a Further information Date Details No further information has been uploaded.