TPT134 - Single Customer View Data Platform & CRM - Implementation & Managed Service TPT are looking to award agreement for the procurement of a data platform solution (known as Single Customer View) the implementation of the platform and the ongoing managed service of the data platform. Additionally, TPT are also looking to award an agreement for the Managed Service of its current ... Transpennine Trains Limited TPT134 - Single Customer View Data Platform & CRM - Implementation & Managed Service - Opportunity TPT134 - Single Customer View Data Platform & CRM - Implementation & Managed Service Transpennine Trains Limited F05: Contract notice – utilities Notice reference: 2024/S 000-034387 Published 23 October 2024, 7:05pm Watch this notice Contents Open all one. Contracting entityI. Contracting entityPress escape key to exit two. Object (2 lots)II. Object (2 lots) Scope of the procurement Lot A – Data Platform including Implementation and Managed Service Lot B – CRM Managed Service four. ProcedureIV. Procedure six. Complementary informationVI. Complementary information Download PDF version Share this notice Twitter LinkedIn Email Copy link Print this notice Report concerns about this procurement Section one: Contracting entitySection I: Contracting entity one.1) Name and addressesI.1) Name and addresses Transpennine Trains Limited Bridgewater House, 58-60 Whitworth Street Manchester M1 6LT Contact Adam Meakin Email procurement.services@tpexpress.co.uk Telephone +44 7929383644 Country United Kingdom NUTS code UKD33 - Manchester Internet address(es) Main address https://www.tpexpress.co.uk/about-us one.2) Information about joint procurementI.2) Information about joint procurement The contract is awarded by a central purchasing body one.3) CommunicationI.3) Communication The procurement documents are available for unrestricted and full direct access, free of charge, at https://www.delta-esourcing.com/tenders/UK-UK-Manchester:-IT-services:-consulting%2C-software-development%2C-Internet-and-support./X8VTB9P5YC Additional information can be obtained from the above-mentioned address Tenders or requests to participate must be submitted electronically via https://www.delta-esourcing.com/tenders/UK-UK-Manchester:-IT-services:-consulting%2C-software-development%2C-Internet-and-support./X8VTB9P5YC Tenders or requests to participate must be submitted to the above-mentioned address one.6) Main activityI.6) Main activity Railway services Section two: ObjectSection II: Object two.1) Scope of the procurementII.1) Scope of the procurement two.1.1) TitleII.1.1) Title TPT134 - Single Customer View Data Platform & CRM - Implementation & Managed Service Reference number TPT134 two.1.2) Main CPV codeII.1.2) Main CPV code 72000000 - IT services: consulting, software development, Internet and support two.1.3) Type of contractII.1.3) Type of contract Services two.1.4) Short descriptionII.1.4) Short description TPT are looking to award agreement for the procurement of a data platform solution (known as Single Customer View) the implementation of the platform and the ongoing managed service of the data platform. Additionally, TPT are also looking to award an agreement for the Managed Service of its current CRM solution. For the avoidance of doubt, a new CRM solution is not included in the scope of this requirement. two.1.5) Estimated total valueII.1.5) Estimated total value Value excluding VAT: £3,000,000 two.1.6) Information about lotsII.1.6) Information about lots This contract is divided into lots: Yes Tenders may be submitted for all lots Maximum number of lots that may be awarded to one tenderer: 2 The contracting authority reserves the right to award contracts combining the following lots or groups of lots: If Tenderers chose to bid on both Lots, then the award of one of the Lots doesn’t guarantee the award of the subsequent Lot. Each Lot will have individual award criteria. two.2) DescriptionII.2) Description two.2.1) TitleII.2.1) Title Lot A – Data Platform including Implementation and Managed Service Lot No A two.2.2) Additional CPV code(s)II.2.2) Additional CPV code(s) 48000000 - Software package and information systems two.2.3) Place of performanceII.2.3) Place of performance NUTS codes UKD33 - Manchester Main site or place of performance Manchester two.2.4) Description of the procurementII.2.4) Description of the procurement Data Solution – provide a data solution that meets the functional and non-functional requirements. Implementation – building and implementing the proposed data solution that will provide a Single Customer View. Managed Service – full management, maintenance, monitoring, enhancement of the data solution. o Data Strategy – lead in the development of the Single Customer View and Data Strategy that includes but is not limited to GDPR compliance, data management, data transformation and innovation. Data Projects – scoping and delivery of data projects to meet industry and TPT requirements, working effectively and efficiently with other agencies and suppliers to deliver the most appropriate and cost-effective solution two.2.5) Award criteriaII.2.5) Award criteria Price is not the only award criterion and all criteria are stated only in the procurement documents two.2.6) Estimated valueII.2.6) Estimated value Value excluding VAT: £2,200,000 two.2.7) Duration of the contract, framework agreement or dynamic purchasing systemII.2.7) Duration of the contract, framework agreement or dynamic purchasing system Duration in months 24 This contract is subject to renewal Yes Description of renewals Option to extend up to 36 months two.2.9) Information about the limits on the number of candidates to be invitedII.2.9) Information about the limits on the number of candidates to be invited Envisaged number of candidates: 4 Objective criteria for choosing the limited number of candidates: The top 4 tenderers will be taken through to the ITN stage. two.2.10) Information about variantsII.2.10) Information about variants Variants will be accepted: No two.2.11) Information about optionsII.2.11) Information about options Options: No two.2.13) Information about European Union FundsII.2.13) Information about European Union Funds The procurement is related to a project and/or programme financed by European Union funds: No two.2.14) Additional informationII.2.14) Additional information Access code for Delta is X8VTB9P5YC two.2) DescriptionII.2) Description two.2.1) TitleII.2.1) Title Lot B – CRM Managed Service Lot No B two.2.2) Additional CPV code(s)II.2.2) Additional CPV code(s) 72212481 - Sales or marketing software development services two.2.3) Place of performanceII.2.3) Place of performance NUTS codes UKD33 - Manchester Main site or place of performance Manchester two.2.4) Description of the procurementII.2.4) Description of the procurement Managed Service - full management, maintenance, monitoring and enhancement of the current Salesforce Marketing Cloud “SFMC” CRM solution. Campaign Operations – lead on and support TPT with utilising SFMC for campaign operations. Training – lead on and provide training to enhance TPT knowledge aiding the team to become self-serve (with BAU) with the SFMC solution. two.2.5) Award criteriaII.2.5) Award criteria Price is not the only award criterion and all criteria are stated only in the procurement documents two.2.6) Estimated valueII.2.6) Estimated value Value excluding VAT: £800,000 two.2.7) Duration of the contract, framework agreement or dynamic purchasing systemII.2.7) Duration of the contract, framework agreement or dynamic purchasing system Duration in months 24 This contract is subject to renewal Yes Description of renewals Option to extend up to 36 months two.2.9) Information about the limits on the number of candidates to be invitedII.2.9) Information about the limits on the number of candidates to be invited Envisaged number of candidates: 4 Objective criteria for choosing the limited number of candidates: The top 4 tenderers will be taken through to the ITN stage. two.2.10) Information about variantsII.2.10) Information about variants Variants will be accepted: No two.2.11) Information about optionsII.2.11) Information about options Options: No two.2.13) Information about European Union FundsII.2.13) Information about European Union Funds The procurement is related to a project and/or programme financed by European Union funds: No two.2.14) Additional informationII.2.14) Additional information Access code for Delta is X8VTB9P5YC Section four. ProcedureSection IV. Procedure four.1) DescriptionIV.1) Description four.1.1) Type of procedureIV.1.1) Type of procedure Negotiated procedure with prior call for competition four.1.8) Information about the Government Procurement Agreement (GPA)IV.1.8) Information about the Government Procurement Agreement (GPA) The procurement is covered by the Government Procurement Agreement: No four.2) Administrative informationIV.2) Administrative information four.2.1) Previous publication concerning this procedureIV.2.1) Previous publication concerning this procedure Notice number: 2004/S 000-017398 four.2.2) Time limit for receipt of tenders or requests to participateIV.2.2) Time limit for receipt of tenders or requests to participate Date 25 November 2024 Local time 2:00pm four.2.4) Languages in which tenders or requests to participate may be submittedIV.2.4) Languages in which tenders or requests to participate may be submitted English Section six. Complementary informationSection VI. Complementary information six.1) Information about recurrenceVI.1) Information about recurrence This is a recurrent procurement: No six.3) Additional informationVI.3) Additional information For more information about this opportunity, please visit the Delta eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-Manchester:-IT-services:-consulting%2C-software-development%2C-Internet-and-support./X8VTB9P5YC To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/X8VTB9P5YC GO Reference: GO-20241023-PRO-28253125 six.4) Procedures for reviewVI.4) Procedures for review six.4.1) Review bodyVI.4.1) Review body TransPennine Trains Limited Floor 7 Bridgewater House, 58-60 Whitworth Street Manchester M1 6LT Country United Kingdom Back to top 1729806711 Support links About us Contact us Accessibility statement Terms and conditions Privacy notice Cookies Data and API All content is available under the Open Government Licence v3.0 except where otherwise stated. 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Additionally, TPT are also looking to award an agreement for the Managed Service of its current ...  Notice typeF05: Contract notice – utilitiesClosing25 November 2024, 2:00pmContract locationUKD33 - ManchesterTotal value £3,000,000 Lot values £2,200,000; £800,000 Publication date23 October 2024, 7:05pm