MyKarbon Customer Portal App for Karbon Homes Karbon Homes MyKarbon Customer Portal App for Karbon Homes Karbon Homes MyKarbon Customer Portal App for Karbon HomesOne of Karbon’s 3 strategic aims is to deliver an excellent customer experience, and part of the focus here is to provide great digital choice to our customers. It’s essential that we make it easier, reliable and secure for our customers & that we enable more self-serve opportunities. Our customer portal (MyKarbon) is our primary self-serve route, and we’re committed to continue to enhance our digital services offering Reference no:OCT493401 Published by:Karbon Homes Published to:External Deadline date:04/11/2024 Notice Type:Contract notice OCID:ocds-h6vhtk-049967 Location: UK - All UK - All Value:- Summary OCID:ocds-h6vhtk-049967Published by:Karbon HomesAuthority ID:AA66251Publication date:22 October 2024Deadline date:04 November 2024Notice type:Contract NoticeHas documents:NoHas SPD:NoHas Carbon Reduction Plan:N/A Abstract One of Karbon’s 3 strategic aims is to deliver an excellent customer experience, and part of the focus here is to provide great digital choice to our customers. It’s essential that we make it easier, reliable and secure for our customers & that we enable more self-serve opportunities. Our customer portal (MyKarbon) is our primary self-serve route, and we’re committed to continue to enhance our digital services offering Full notice text Contract noticeSection I: Contracting authority I.1) Name and addressesKarbon HomesNumber Five, Gosforth Park AvenueNewcastleNE12 8EGUK Telephone: +44 7736904894 E-mail: Chris.Smith@Karbonhomes.co.uk NUTS: UKC22Internet address(es) Main address: http://www.karbonhomes.co.uk/ Address of the buyer profile: http://www.karbonhomes.co.uk/I.3) CommunicationThe procurement documents are available for unrestricted and full direct access, free of charge at:https://suppliers.multiquote.comAdditional information can be obtained from another address:Karbon HomesNumber Five, Gosforth Park AvenueNewcastleNE12 8EGUK Telephone: +44 7736904894 E-mail: Chris.Smith@Karbonhomes.co.uk NUTS: UKC22Internet address(es) Main address: http://www.karbonhomes.co.uk/ Address of the buyer profile: http://www.karbonhomes.co.uk/Tenders or requests to participate must be sent electronically to:https://suppliers.multiquote.comTenders or requests to participate must be sent to the abovementioned addressI.4) Type of the contracting authorityBody governed by public lawI.5) Main activityHousing and community amenitiesSection II: ObjectII.1) Scope of the procurementII.1.1) TitleMyKarbon Customer Portal App for Karbon Homes Reference number: CA14802 - II.1.2) Main CPV code48510000 II.1.3) Type of contractSuppliesII.1.4) Short descriptionOne of Karbon’s 3 strategic aims is to deliver an excellent customer experience, and part of the focus here is to provide great digital choice to our customers. It’s essential that we make it easier, reliable and secure for our customers & that we enable more self-serve opportunities. Our customer portal (MyKarbon) is our primary self-serve route, and we’re committed to continue to enhance our digital services offeringII.1.6) Information about lots This contract is divided into lots: No II.2) DescriptionII.2.2) Additional CPV code(s)48333000II.2.3) Place of performanceNUTS code:UKC22Main site or place of performance:TynesideII.2.4) Description of the procurementOne of Karbon’s 3 strategic aims is to deliver an excellent customer experience, and part of the focus here is to provide great digital choice to our customers. It’s essential that we make it easier, reliable and secure for our customers & that we enable more self-serve opportunities. Our customer portal (MyKarbon) is our primary self-serve route, and we’re committed to continue to enhance our digital services offeringII.2.5) Award criteriaPrice is not the only award criterion and all criteria are stated only in the procurement documentsII.2.7) Duration of the contract, framework agreement or dynamic purchasing system Duration in months: 72 This contract is subject to renewal: No II.2.9) Information about the limits on the number of candidates to be invitedII.2.10) Information about variants Variants will be accepted: No II.2.11) Information about options Options: Yes Description of options:72 month(s) from the commencement date, with 48 initial month(s) and option to extend 1x24 month(s)II.2.13) Information about European Union funds The procurement is related to a project and/or programme financed by European Union funds: No Section III: Legal, economic, financial and technical informationIII.1) Conditions for participationIII.1.2) Economic and financial standingSelection criteria as stated in the procurement documentsIII.1.3) Technical and professional abilitySelection criteria as stated in the procurement documentsIII.2) Conditions related to the contractSection IV: ProcedureIV.1) DescriptionIV.1.1) Type of procedure Open procedure IV.1.8) Information about Government Procurement Agreement (GPA) The procurement is covered by the Government Procurement Agreement: Yes IV.2) Administrative informationIV.2.1) Previous publication concerning this procedureNotice number in the OJ S:2024/S 000-028859IV.2.2) Time limit for receipt of tenders or requests to participate Date: 04/11/2024 Local time: 12:00IV.2.4) Languages in which tenders or requests to participate may be submittedENIV.2.7) Conditions for opening of tenders Date: 04/11/2024 Local time: 12:00Section VI: Complementary informationVI.1) Information about recurrence This is a recurrent procurement: No VI.3) Additional informationVI.4) Procedures for reviewVI.4.1) Review bodyKarbon Homes LimitedNumber 5, Gorforth Park Avenue, Gorforth Business ParkNewcastle upon TyneNE12 8EGUK E-mail: procurement@karbonhomes.co.ukInternet address(es) URL: www.karbonhomes.co.ukVI.4.2) Body responsible for mediation proceduresKarbon Homes LimitedNumber 5, Gorforth Park Avenue, Gorforth Business ParkNewcastle upon TyneNE12 8EGUK E-mail: procurement@karbonhomes.co.ukInternet address(es) URL: www.karbonhomes.co.ukVI.4.3) Review procedurePrecise information on deadline(s) for review procedures:VI.4.4) Service from which information about the review procedure may be obtainedKarbon Homes LimitedNumber 5, Gorforth Park Avenue, Gorforth Business ParkNewcastle upon TyneNE12 8EGUK E-mail: procurement@karbonhomes.co.ukInternet address(es) URL: www.karbonhomes.co.ukVI.5) Date of dispatch of this notice18/10/2024 Coding Commodity categories ID Title Parent category 48510000Communication software packageCommunication and multimedia software package48333000Contact management software packageScheduling and productivity software package Delivery locations ID Description 100UK - All Alert region restrictions The buyer has restricted the alert for this notice to suppliers based in the following regions. ID Description There are no alert restrictions for this notice. About the buyer Main contact:Chris.Smith@Karbonhomes.co.ukAdmin contact:N/aTechnical contact:N/aOther contact:N/a Further information Date Details No further information has been uploaded.