IT Service Management System Senedd Cymru / Welsh Parliament IT Service Management System Senedd Cymru / Welsh Parliament IT Service Management System The client is looking to procure a service management software solution that delivers functions enabling the management of core IT processes (Incident Management, Request Fulfilment, Problem Management, Change Enablement, Knowledge Management and Asset and Configuration Management). The contract will be for an initial 5 year period, with the option to extend for a further 2 years. CPV: 72260000, 72260000. Reference no:OCT493647 Published by:Senedd Cymru / Welsh Parliament Published to:FTS Deadline date:27/11/2024 Notice Type:Contract notice OCID:ocds-kuma6s-145507 Location: WALES... WALES, West Wales and The Valleys, Isle of Anglesey, Gwynedd, Conwy and Denbighshire, South West Wales (Carmarthenshire, Pembrokeshire, Ceredigion), Central Valleys (Merthyr Tydfil, Rhondda Cynon Taf), Gwent Valleys (Torfaen, Blaenau Gwent, Caerphilly), Bridgend and Neath Port Talbot, Swansea, East Wales, Monmouthshire and Newport, Cardiff and Vale of Glamorgan, Flintshire and Wrexham, Powys Value:- Summary OCID:ocds-kuma6s-145507Published by:Senedd Cymru / Welsh ParliamentAuthority ID:AA0424Publication date:25 October 2024Deadline date:27 November 2024Notice type:02 Contract NoticeHas documents:NoHas SPD:NoHas Carbon Reduction Plan:No Abstract The client is looking to procure a service management software solution that delivers functions enabling the management of core IT processes (Incident Management, Request Fulfilment, Problem Management, Change Enablement, Knowledge Management and Asset and Configuration Management). The contract will be for an initial 5 year period, with the option to extend for a further 2 years. CPV: 72260000, 72260000. Full notice text Contract noticeSection I: Contracting authority I.1) Name and addressesSenedd Cymru / Welsh ParliamentSenedd Cymru / Welsh Parliament, Ty Hywel, Cardiff BayCardiffCF99 1SNUK Telephone: +44 3002006549 E-mail: helena.grant@senedd.wales NUTS: UKL22Internet address(es) Main address: https://www.senedd.wales.org/abthome/abt-procurement.htm Address of the buyer profile: https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0424I.3) CommunicationThe procurement documents are available for unrestricted and full direct access, free of charge at:https://etenderwales.bravosolution.co.ukAdditional information can be obtained from the abovementioned addressTenders or requests to participate must be sent electronically to:https://etenderwales.bravosolution.co.ukI.4) Type of the contracting authorityBody governed by public lawI.5) Main activity Other: Legislative BodySection II: ObjectII.1) Scope of the procurementII.1.1) TitleIT Service Management System Reference number: 1248II.1.2) Main CPV code72260000 II.1.3) Type of contractServicesII.1.4) Short descriptionThe client is looking to procure a service management software solution that delivers functions enabling the management of core IT processes (Incident Management, Request Fulfilment, Problem Management, Change Enablement, Knowledge Management and Asset and Configuration Management).The contract will be for an initial 5 year period, with the option to extend for a further 2 years.II.1.5) Estimated total valueValue excluding VAT: 284 000.00 GBPII.1.6) Information about lots This contract is divided into lots: No II.2) DescriptionII.2.2) Additional CPV code(s)72260000II.2.3) Place of performanceNUTS code:UKLMain site or place of performance:Cardiff BayII.2.4) Description of the procurementThe client is looking to procure a service management software solution that delivers functions enabling the management of core IT processes (Incident Management, Request Fulfilment, Problem Management, Change Enablement, Knowledge Management and Asset and Configuration Management).The contract will be for an initial 5 year period, with the option to extend for a further 2 years.II.2.5) Award criteriaPrice is not the only award criterion and all criteria are stated only in the procurement documentsII.2.6) Estimated valueValue excluding VAT: 284 000.00 GBPII.2.7) Duration of the contract, framework agreement or dynamic purchasing system Duration in months: 60 This contract is subject to renewal: Yes Description of renewals:There is the option to extend the contract for a further 2 year period after the initial 5 year duration is up. If the contract extension is taken up, the contract will be up for renewal in 2032.II.2.9) Information about the limits on the number of candidates to be invited Envisaged minimum number: 5II.2.10) Information about variants Variants will be accepted: No II.2.11) Information about options Options: No II.2.13) Information about European Union funds The procurement is related to a project and/or programme financed by European Union funds: No Section III: Legal, economic, financial and technical informationIII.1) Conditions for participationIII.1.2) Economic and financial standingSelection criteria as stated in the procurement documentsIII.1.3) Technical and professional abilitySelection criteria as stated in the procurement documentsIII.2) Conditions related to the contractIII.2.2) Contract performance conditionsAs detailed in the procurement documentsSection IV: ProcedureIV.1) DescriptionIV.1.1) Type of procedure Restricted procedure IV.1.8) Information about Government Procurement Agreement (GPA) The procurement is covered by the Government Procurement Agreement: Yes IV.2) Administrative informationIV.2.1) Previous publication concerning this procedureNotice number in the OJ S:2018/S 025-053888IV.2.2) Time limit for receipt of tenders or requests to participate Date: 27/11/2024 Local time: 10:00IV.2.3) Estimated date of dispatch of invitations to tender or to participate to selected candidates Date: 09/12/2024IV.2.4) Languages in which tenders or requests to participate may be submittedENCYIV.2.6) Minimum time frame during which the tenderer must maintain the tender Duration in months: 3 (from the date stated for receipt of tender) Section VI: Complementary informationVI.1) Information about recurrence This is a recurrent procurement: Yes Estimated timing for further notices to be published:The contract has an option to extend for a further 2 years after the initial 5 year period. If the extension period is taken up, the contract will need to be renewed in 2032 and therefore a further notice will be published in 2031.VI.3) Additional informationSuppliers will need to be registered on the Bravo Solution portal in order to obtain the Pre-Qualification Questionnaire (PQQ) and view the supporting Procurement documents. If you are not already registered you can register by going to www.etenderwales.bravosolution.co.uk. It is free to register on this portal. Once registered:-- Click the 'Open Access PQQs' link- Click on the relevant PQQ to access the content (pqq_33606 - IT Service Management System)- Click the 'Express Interest' button in the 'Actions' box on the left-hand side of the page. This will move the PQQ into your 'My PQQs' page- Click on the PQQ code. You can now access any attachments by clicking the 'Settings and Buyer Attachments' in the 'Actions' box- You can now choose to 'Reply' to the PQQ and submit your responsePlease note that the Procurement documents will be uploaded into the 'Supplier Attachments' area under 'Settings' for all suppliers to view.NOTE: The authority is using eTenderwales to carry out this procurement process. To obtain further information record your interest on Sell2Wales at http://www.sell2wales.gov.wales/search/search_switch.aspx?ID=145507(WA Ref:145507)VI.4) Procedures for reviewVI.4.1) Review bodyHigh CourtRoyal Courts of Justice, The StrandLondonWC2A 2LLUK Telephone: +44 2079477501VI.5) Date of dispatch of this notice25/10/2024 Coding Commodity categories ID Title Parent category 72260000Software-related servicesSoftware programming and consultancy services Delivery locations ID Description 1017Bridgend and Neath Port Talbot1022Cardiff and Vale of Glamorgan1015Central Valleys (Merthyr Tydfil, Rhondda Cynon Taf)1013Conwy and Denbighshire1020East Wales1023Flintshire and Wrexham1016Gwent Valleys (Torfaen, Blaenau Gwent, Caerphilly)1012Gwynedd1011Isle of Anglesey1021Monmouthshire and Newport1024Powys1014South West Wales (Carmarthenshire, Pembrokeshire, Ceredigion)1018Swansea1000WALES1010West Wales and The Valleys Alert region restrictions The buyer has restricted the alert for this notice to suppliers based in the following regions. ID Description There are no alert restrictions for this notice. About the buyer Main contact:helena.grant@senedd.walesAdmin contact:N/aTechnical contact:N/aOther contact:N/a Further information Date Details No further information has been uploaded.