Out of Hours (OOH) Telephony Services & Remote Fire Alarm Equipment Monitoring Wales & West require a contractor to deliver Out of hours Telephony services to deal with residents and contractors with regards to responsive repair works to our housing stock across Wales. It also includes remote fire alarm equipment monitoring to WWHA stock across Wales, taking the appropriate ... Wales and West Housing Association Ltd Out of Hours (OOH) Telephony Services & Remote Fire Alarm Equipment Monitoring - Opportunity Out of Hours (OOH) Telephony Services & Remote Fire Alarm Equipment Monitoring Wales and West Housing Association Ltd F02: Contract notice Notice reference: 2024/S 000-033974 Published 21 October 2024, 2:49pm Watch this notice Contents Open all one. Contracting authorityI. Contracting authorityPress escape key to exit two. Object II. Object three. Legal, economic, financial and technical informationIII. Legal, economic, financial and technical information four. ProcedureIV. Procedure six. Complementary informationVI. Complementary information Download PDF version Share this notice Twitter LinkedIn Email Copy link Print this notice Report concerns about this procurement Section one: Contracting authoritySection I: Contracting authority one.1) Name and addressesI.1) Name and addresses Wales and West Housing Association Ltd 77 Parc Ty Glas, Llanishen Cardiff CF14 5DU Email gary.snoad-jones@wwha.co.uk Telephone +44 8000522526 Country United Kingdom NUTS code UKL - Wales Internet address(es) Main address https://www.wwha.co.uk Buyer's address https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0573 one.3) CommunicationI.3) Communication The procurement documents are available for unrestricted and full direct access, free of charge, at https://etenderwales.bravosolution.co.uk/home.html Additional information can be obtained from the above-mentioned address Tenders or requests to participate must be submitted electronically via https://etenderwales.bravosolution.co.uk/home.html Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at https://etenderwales.bravosolution.co.uk/home.html one.4) Type of the contracting authorityI.4) Type of the contracting authority Body governed by public law one.5) Main activityI.5) Main activity Housing and community amenities Section two: ObjectSection II: Object two.1) Scope of the procurementII.1) Scope of the procurement two.1.1) TitleII.1.1) Title Out of Hours (OOH) Telephony Services & Remote Fire Alarm Equipment Monitoring Reference number itt_113589 two.1.2) Main CPV codeII.1.2) Main CPV code 79510000 - Telephone-answering services two.1.3) Type of contractII.1.3) Type of contract Services two.1.4) Short descriptionII.1.4) Short description Wales & West require a contractor to deliver Out of hours Telephony services to deal with residents and contractors with regards to responsive repair works to our housing stock across Wales. It also includes remote fire alarm equipment monitoring to WWHA stock across Wales, taking the appropriate action when necessary. two.1.6) Information about lotsII.1.6) Information about lots This contract is divided into lots: No two.2) DescriptionII.2) Description two.2.2) Additional CPV code(s)II.2.2) Additional CPV code(s) 79512000 - Call centre 79711000 - Alarm-monitoring services two.2.3) Place of performanceII.2.3) Place of performance NUTS codes UKL - Wales two.2.4) Description of the procurementII.2.4) Description of the procurement Wales & West require a contractor to deliver Out of hours Telephony services to deal with residents and contractors with regards to responsive repair works to our housing stock across Wales. It also includes remote fire alarm equipment monitoring to WWHA stock across Wales, taking the appropriate action when necessary. two.2.5) Award criteriaII.2.5) Award criteria Quality criterion - Name: Quality / Weighting: 50 Price - Weighting: 50 two.2.7) Duration of the contract, framework agreement or dynamic purchasing systemII.2.7) Duration of the contract, framework agreement or dynamic purchasing system Duration in months 24 This contract is subject to renewal Yes Description of renewals 2 x 12 month periods two.2.10) Information about variantsII.2.10) Information about variants Variants will be accepted: No two.2.11) Information about optionsII.2.11) Information about options Options: No two.2.13) Information about European Union FundsII.2.13) Information about European Union Funds The procurement is related to a project and/or programme financed by European Union funds: No Section three. Legal, economic, financial and technical informationSection III. Legal, economic, financial and technical information three.1) Conditions for participationIII.1) Conditions for participation three.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registersIII.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers List and brief description of conditions Information Commissioner’s Office Data Protection Register Registration or equivalent. Telecare Services Association Membership or equivalent three.1.2) Economic and financial standingIII.1.2) Economic and financial standing Selection criteria as stated in the procurement documents three.1.3) Technical and professional abilityIII.1.3) Technical and professional ability Selection criteria as stated in the procurement documents Section four. ProcedureSection IV. Procedure four.1) DescriptionIV.1) Description four.1.1) Type of procedureIV.1.1) Type of procedure Open procedure four.1.8) Information about the Government Procurement Agreement (GPA)IV.1.8) Information about the Government Procurement Agreement (GPA) The procurement is covered by the Government Procurement Agreement: Yes four.2) Administrative informationIV.2) Administrative information four.2.2) Time limit for receipt of tenders or requests to participateIV.2.2) Time limit for receipt of tenders or requests to participate Date 22 November 2024 Local time 12:00pm four.2.4) Languages in which tenders or requests to participate may be submittedIV.2.4) Languages in which tenders or requests to participate may be submitted English, Welsh four.2.6) Minimum time frame during which the tenderer must maintain the tenderIV.2.6) Minimum time frame during which the tenderer must maintain the tender Duration in months: 6 (from the date stated for receipt of tender) four.2.7) Conditions for opening of tendersIV.2.7) Conditions for opening of tenders Date 22 November 2024 Local time 12:00pm Section six. Complementary informationSection VI. Complementary information six.1) Information about recurrenceVI.1) Information about recurrence This is a recurrent procurement: Yes Estimated timing for further notices to be published: Following conclusion of this contract or at any earlier time subject early termination of the agreement. six.2) Information about electronic workflowsVI.2) Information about electronic workflows Electronic invoicing will be accepted Electronic payment will be used six.3) Additional informationVI.3) Additional information NOTE: The authority is using eTenderwales to carry out this procurement process. To obtain further information record your interest on Sell2Wales at https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=145433 Under the terms of this contract the successful supplier(s) will be required to deliver Community Benefits in support of the authority’s economic and social objectives. Accordingly, contract performance conditions may relate in particular to social and environmental considerations. The Community Benefits included in this contract are: As stipulated within the tender pack (WA Ref:145433) six.4) Procedures for reviewVI.4) Procedures for review six.4.1) Review bodyVI.4.1) Review body High Court Royal Courts of Justice, The Strand London WC2A 2LL Telephone +44 2079477501 Country United Kingdom Back to top 1729552472 Support links About us Contact us Accessibility statement Terms and conditions Privacy notice Cookies Data and API All content is available under the Open Government Licence v3.0 except where otherwise stated. Notices are based on TED XML schema. © European Union, https://ted.europa.eu, 1998–2020 © Crown copyright Review services If you have any concerns about procurement practices, including late payment, you can contact a review service. 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We do this to keep your information secure. 5 minutes remaining until you will be signed out. Continue session Sign out warning you will not be able to undo this action Out of Hours (OOH) Telephony Services & Remote Fire Alarm Equipment MonitoringWales and West Housing Association Ltd  Wales & West require a contractor to deliver Out of hours Telephony services to deal with residents and contractors with regards to responsive repair works to our housing stock across Wales. It also includes remote fire alarm equipment monitoring to WWHA stock across Wales, taking the appropriate ...  Notice typeF02: Contract noticeClosing22 November 2024, 12:00pmContract locationUKL - WalesPublication date21 October 2024, 2:49pm