Customer Satisfaction Survey of the Business Wales Service Llywodraeth Cymru / Welsh Government Customer Satisfaction Survey of the Business Wales Service Llywodraeth Cymru / Welsh Government Customer Satisfaction Survey of the Business Wales Service Business Wales is the Welsh Government’s bilingual business support service and is the key delivery mechanism for supporting Micro Businesses and SMEs in Wales. This contract is for the delivery a customer satisfaction survey to be carried out with those business Wales Clients who have accessed the service in the previous 6 months. Each survey will consist of 300 interviews and be undertaken at 6 monthly intervals. The contract will run for an initial 12 month period with the option to extend, on an annual basis, for two further 12 month periods and, if required, a final 4 month extension pe... Reference no:OCT492981 Published by:Llywodraeth Cymru / Welsh Government Published to:Site Deadline date:13/11/2024 Notice Type:Contract notice OCID:ocds-kuma6s-145174 Location: WALES... WALES, West Wales and The Valleys, Isle of Anglesey, Gwynedd, Conwy and Denbighshire, South West Wales (Carmarthenshire, Pembrokeshire, Ceredigion), Central Valleys (Merthyr Tydfil, Rhondda Cynon Taf), Gwent Valleys (Torfaen, Blaenau Gwent, Caerphilly), Bridgend and Neath Port Talbot, Swansea, East Wales, Monmouthshire and Newport, Cardiff and Vale of Glamorgan, Flintshire and Wrexham, Powys Value:92000 Summary OCID:ocds-kuma6s-145174Published by:Llywodraeth Cymru / Welsh GovernmentAuthority ID:AA0007Publication date:16 October 2024Deadline date:13 November 2024Notice type:Contract NoticeHas documents:NoHas SPD:NoHas Carbon Reduction Plan:No Abstract Business Wales is the Welsh Government’s bilingual business support service and is the key delivery mechanism for supporting Micro Businesses and SMEs in Wales. This contract is for the delivery a customer satisfaction survey to be carried out with those business Wales Clients who have accessed the service in the previous 6 months. Each survey will consist of 300 interviews and be undertaken at 6 monthly intervals. The contract will run for an initial 12 month period with the option to extend, on an annual basis, for two further 12 month periods and, if required, a final 4 month extension period. It is anticipated that the contract will begin in December 2024 and come to an end in March 2028. Full notice text CONTRACT NOTICE – NATIONALNotice Type: SERVICES1 Authority Details1.1Authority Name and AddressOfficial Name:Llywodraeth Cymru / Welsh GovernmentPostal Address:Gwasanaethau Caffael Corfforaethol / Corporate Procurement Services, Parc Cathays / Cathays Park, Town:Caerdydd / CardiffPostal Code:CF10 3NQCountry:UKFor the attention of:Corporate Procurement ServicesTelephone:+44 3000257095E-Mail:CPSProcurementAdvice@gov.walesFax:Internet Address (URL): http://gov.walesElectronic access to information: https://etenderwales.bravosolution.co.uk/home.htmlElectronic submission of tenders and requests to participate: https://etenderwales.bravosolution.co.uk/home.html1.2Address from which documentation may be obtainedAs in 1.11.3Completed documents must be returned to:As in 1.12 Contract Details2.1TitleCustomer Satisfaction Survey of the Business Wales Service2.2Description of the goods or services requiredBusiness Wales is the Welsh Government’s bilingual business support service and is the key delivery mechanism for supporting Micro Businesses and SMEs in Wales. This contract is for the delivery a customer satisfaction survey to be carried out with those business Wales Clients who have accessed the service in the previous 6 months. Each survey will consist of 300 interviews and be undertaken at 6 monthly intervals.The contract will run for an initial 12 month period with the option to extend, on an annual basis, for two further 12 month periods and, if required, a final 4 month extension period.It is anticipated that the contract will begin in December 2024 and come to an end in March 2028.NOTE: The authority is using eTenderwales to carry out this procurement process. To obtain further information record your interest on Sell2Wales at https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=1451742.3Notice Coding and Classificationa) Commodity CodesCodeDescription73000000Research and development services and related consultancy services73110000Research services73200000Research and development consultancy services73210000Research consultancy services79310000Market research services79311400Economic research servicesb) Delivery Location/AreaCodeLocation1000WALES1010West Wales and The Valleys1011Isle of Anglesey1012Gwynedd1013Conwy and Denbighshire1014South West Wales (Carmarthenshire, Pembrokeshire, Ceredigion)1015Central Valleys (Merthyr Tydfil, Rhondda Cynon Taf)1016Gwent Valleys (Torfaen, Blaenau Gwent, Caerphilly)1017Bridgend and Neath Port Talbot1018Swansea1020East Wales1021Monmouthshire and Newport1022Cardiff and Vale of Glamorgan1023Flintshire and Wrexham1024Powys2.4Total quantity or scope of tenderBi-annual survey over a potential 4 year period.3 Conditions for Participation3.1Minimum standards and qualification requiredAs stated in the tender documentation.4 Administrative Information4.1Type of ProcedureSingle stage4.2Reference number attributed to the notice by the contracting authorityC308/2023/20244.3Time LimitsTime-limit for receipt of completed tenders 13-11-2024 Time 14:00Estimated award date 12-12-20244.5Language or languages in which tenders or requests to participate can be drawn upEN CY 4.6Tender Submission Postbox5 Other Information5.1Additional InformationE-Tender Information:https://etenderwales.bravosolution.co.uk- The first person from your Organisation to use the Platform will be required to register on behalf of theOrganisation.- Registration involves accepting a User Agreement, and providing basic information about yourOrganisation and about the User performing the Registration.- On registering on the Platform the Super User will select a Username and will receive a password.- The Password will be sent by e-mail to the email address that was specified in the User Details section ofthe Registration page.- In order to log-in to the Platform please enter your Username and Password.- Note: If you forget your Password then visit the homepage and click “Forgot your password?”- Registration should only be performed once for each Organisation.- If you think that someone in your Organisation may have already registered on this Platform then youmust not register again.- Please contact the person who Registered (i.e. the Super User) in order to arrange access to the Platform.5.1- Contact the Helpdesk immediately if you are unable to contact the Super User (for example if they haveleft your Organisation).- Note: If your Organisation is already registered on the Platform then you must not make any additionalregistration. Please contact theHelpdesk to gain access to the Platform.- Tenders must be uploaded to the BravoSolution portal by 14:00. Late bids will not be accepted.How To Find The ITT:- Once logged in you must click on ‘ITT’s Open to all Suppliers’- The e-tender references for this contract are: project_57407 and itt_113427- Click on the title to access summary details of the contract. If you are still interested in submitting atender, click the 'Express an Interest' button. This will move the ITT from the ‘Open to all Suppliers’ area tothe ‘My ITT’s’ on the home page.- You will then see the full details of the ITT in the qualification and technical envelopes along with anyrelevant documents in the‘Attachments’ area.- Any questions on the ITT, please use the ‘Messages’ area to contact the buyer directly – Please do notcontact the named person at the top of this notice.Please note that the Client may utilise EU finding in respect of the Contract. As a result, the successfulBidder will be required to manage finances and records so as to comply with EU audit requirements.(WA Ref:145174)The buyer considers that this contract is suitable for consortia bidding.(WA Ref:145174)The buyer considers that this contract is suitable for consortia bidding.5.2Additional Documentation5.3Publication date of this notice 16-10-2024SF 51a Coding Commodity categories ID Title Parent category 79311400Economic research servicesSurvey services79310000Market research servicesMarket and economic research; polling and statistics73200000Research and development consultancy servicesResearch and development services and related consultancy services73000000Research and development services and related consultancy servicesResearch and Development73210000Research consultancy servicesResearch and development consultancy services73110000Research servicesResearch and experimental development services Delivery locations ID Description 1017Bridgend and Neath Port Talbot1022Cardiff and Vale of Glamorgan1015Central Valleys (Merthyr Tydfil, Rhondda Cynon Taf)1013Conwy and Denbighshire1020East Wales1023Flintshire and Wrexham1016Gwent Valleys (Torfaen, Blaenau Gwent, Caerphilly)1012Gwynedd1011Isle of Anglesey1021Monmouthshire and Newport1024Powys1014South West Wales (Carmarthenshire, Pembrokeshire, Ceredigion)1018Swansea1000WALES1010West Wales and The Valleys Alert region restrictions The buyer has restricted the alert for this notice to suppliers based in the following regions. ID Description There are no alert restrictions for this notice. About the buyer Main contact:CPSProcurementAdvice@gov.walesAdmin contact:N/aTechnical contact:N/aOther contact:N/a Further information Date Details No further information has been uploaded.