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| Title |
Rfi: Defense Commissary Agency (Deca) Area Technical Representative for Grocery Point of Sales Tender Notice International Competitive Bidding
|
|---|---|
| Country | |
| Language | English |
| Organization | |
| Published Date | 11.05.2024 |
| Deadline Date | 30.05.2024 |
| Overview | Rfi: Defense Commissary Agency (Deca) Area Technical Representative for Grocery Point of Sales Description The Defense Commissary Agency (DeCA) operates approximately 240 military commissaries worldwide in four global regions. Of that total, nearly 180 stores are in Continental United States (CONUS) locations, including Alaska and Hawaii. Approximately 60 stores are located outside the Continental United States (OCONUS) locations. The total number of commissaries operated globally is subject to change based on the needs of the military services. Commissaries support approximately 12 million United States military customers including Active Duty, Reserve, National Guard, military retirees, and family members. Commissaries operate similarly to commercial grocery stores and employ industry-standard Point of Sale (POS) systems, specifically those provided by International Business Machine (IBM) and National Cash Register (NCR). Regional Technical Representatives support DeCA operations impacted by POS system outages. There are five (5) DeCA Regional Technical Representatives, one for each respective DeCA Area: CONUS East, CONUS West, CONUS Central, Asia-Pacific, and Europe. These representatives work as store escalation agents based on location, collaborating with the POS help desk. If a store has many pending help desk tickets, the DeCA Program Management Office (PMO) may direct site a visit to identify and address the root cause of the problem (training, hardware, software, etc.). The Representative may recommend an appropriate resolution strategy, such as providing additional training, coordinating with field engineers, or working with Tier 3 to fix the software issue. DeCA Regional Technical Representatives support Store Directors, Zone Managers, DeCA Headquarters, and Store Personnel. DEPT OF DEFENSE Contracting Office Address KO FOR MOARNG DO NOT DELETE 7101 MILITARY CIRCLE JEFFERSON CITY , MO 65101-1200 USA Primary Point of Contact : Mr. Arthur J Proctor arthur.j.proctor4.civ@mail.mil Phone Number 573-638-9500 ext. 37020 Secondary Point of Contact : MAJ Joseph P. Caldwell joseph.p.caldwell.mil@mail.mil Phone Number 573-638-9847 kassaundra.l.hund.civ@mail.mil Tender Notice International Competitive Bidding 832469255 United States of America GT-101073348 |
| NAICS | |
| CPVS |
System, storage and content management software package
Tickets
Desks
Cash registers
Sales, marketing and business intelligence software package
Training, workout or aerobic services
Office, school and office equipment cleaning services
Sales, marketing and business intelligence software development services
Supports
System, storage and content management software development services
Live plants, bulbs, roots, cuttings and slips
Other services
Hardware
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| UNSPSC | |
| Regions | |
| Sectors | URL |
| Share |
United States of America
| Title |
|---|
|
Rfi: Defense Commissary Agency (Deca) Area Technical Representative for Grocery Point of Sales Tender Notice International Competitive Bidding
|
| Country |
| Language |
| English |
| Organization |
| Published Date |
| 11.05.2024 |
| Deadline Date |
| 30.05.2024 |
| Overview |
| Rfi: Defense Commissary Agency (Deca) Area Technical Representative for Grocery Point of Sales Description The Defense Commissary Agency (DeCA) operates approximately 240 military commissaries worldwide in four global regions. Of that total, nearly 180 stores are in Continental United States (CONUS) locations, including Alaska and Hawaii. Approximately 60 stores are located outside the Continental United States (OCONUS) locations. The total number of commissaries operated globally is subject to change based on the needs of the military services. Commissaries support approximately 12 million United States military customers including Active Duty, Reserve, National Guard, military retirees, and family members. Commissaries operate similarly to commercial grocery stores and employ industry-standard Point of Sale (POS) systems, specifically those provided by International Business Machine (IBM) and National Cash Register (NCR). Regional Technical Representatives support DeCA operations impacted by POS system outages. There are five (5) DeCA Regional Technical Representatives, one for each respective DeCA Area: CONUS East, CONUS West, CONUS Central, Asia-Pacific, and Europe. These representatives work as store escalation agents based on location, collaborating with the POS help desk. If a store has many pending help desk tickets, the DeCA Program Management Office (PMO) may direct site a visit to identify and address the root cause of the problem (training, hardware, software, etc.). The Representative may recommend an appropriate resolution strategy, such as providing additional training, coordinating with field engineers, or working with Tier 3 to fix the software issue. DeCA Regional Technical Representatives support Store Directors, Zone Managers, DeCA Headquarters, and Store Personnel. DEPT OF DEFENSE Contracting Office Address KO FOR MOARNG DO NOT DELETE 7101 MILITARY CIRCLE JEFFERSON CITY , MO 65101-1200 USA Primary Point of Contact : Mr. Arthur J Proctor arthur.j.proctor4.civ@mail.mil Phone Number 573-638-9500 ext. 37020 Secondary Point of Contact : MAJ Joseph P. Caldwell joseph.p.caldwell.mil@mail.mil Phone Number 573-638-9847 kassaundra.l.hund.civ@mail.mil Tender Notice International Competitive Bidding 832469255 United States of America GT-101073348 |
| NAICS |
| Business Hardware Financial Transactions Processing Automatic Environmental Control Manufacturing for Residential Investigation Commercial International Financial Transactions Processing Management Agencies |
| CPVS |
| System, storage and content management software package Tickets Desks Cash registers Sales, marketing and business intelligence software package Training, workout or aerobic services Office, school and office equipment cleaning services Sales, marketing and business intelligence software development services Supports System, storage and content management software development services Live plants, bulbs, roots, cuttings and slips Other services Hardware |
| UNSPSC |
| Hardware Software Business cases Machine made parts Desks Cash registers Case making services IP phones Tent, for office use Training, Technical: Crew Resource Management, Emergency Procedures, Dangerous Goods |
| Regions |
| APEC Countries North America Northern America |
| Sectors |
| Environment and Pollution-Recycling Automobiles and Auto Parts Roads and Highways-Bridge Infrastructure Printing and Publishing Services Education and Training Defence and Security Electricity Construction Energy-Power and Electrical Computer Hardwares and Consumables Industry Marine |
| URL |
|
|
| Share |
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