IT Helpdesk Services for Human Resources Division Description REQUEST FOR INFORMATION Department of State (DoS) Bureau of the Global Talent Management Executive Office (GTM EX) October 22, 2024 IntroductionThis Request for Information (RFI) notice is issued as a part of market research being conducted by the Department of State (DoS) GTM in support services for GTM employees, helpdesk, and the Human Resource Information Systems (HRIS). GTM is potentially interesting in finding a vendor to provide Human Resource (HR), HRIS, Information Technology (IT) and management support services to meet the performance objectives and business requirements of the GTM Bureau along with other offices, as required. The primary tasks needed will fall under the customer service category in providing help desk services to include desktop support and application support. This RFI notice is issued solely for information and planning purposes and does not constitute a Request for Quote Proposal (RFQ P) or a promise to issue a solicitation in the future. This RFI does not commit the government to contract for any supply or service whatsoever. Further, the DoS is not seeking proposals and will not accept unsolicited proposals. Respondents are advised that the U.S. government will not pay for any information or administrative costs incurred in response to this RFI; all costs associated with responding to this RFI will be solely at the interested party-s expense. Not responding to this RFI does not preclude participation in any future RFQ P, if any is issued. BackgroundGTM EX is responsible for the development and follow-on maintenance of HRIS, including new technology in support of the Department-s global talent management requirements, as well as database administration, operations help desk, and network infrastructure. The Bureau provides support to Department locations and posts worldwide, with a total population of approximately 32,000 American direct-hire employees and 47,000 locally employed (LE) s... STATE, DEPARTMENT OF Contracting Office Address : WASHINGTON , DC 20520 Primary Point of Contact : Katya Gutierrez GutierrezKV@state.gov casssi@state.gov Tender Notice International Competitive Bidding 19AQMM24RFI-20240823 United States of America GT-109179209